Commodity Insights Client Relations Specialist
3 days ago
S&P Global Commodity Insights is seeking a skilled professional to fill the role of Commodity Insights Client Relations Specialist. This position requires a detail-oriented individual who can interact with clients at all levels, provide training, and develop strong relationships with key stakeholders.
Key responsibilities include:
- Supporting clients in pre-sale and post-sale activities to increase revenue and maximize retention
- Acting as the primary liaison between business units and clients on issues related to product, services, and technology
- Providing customer training via on-site visits, remote virtual meetings, phone, or email to incorporate Commodity Insights services into their workflow and drive customer satisfaction and retention
- Developing and maintaining strong relationships with key stakeholders at client organizations
Candidates should have a bachelor's degree or equivalent in a relevant field, 5-8 years of experience in customer success, account management, or a related field, and be fluent in English, Mandarin, and Cantonese. Strong technical knowledge, organizational skills, and the ability to work under pressure are essential.
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