Commodity Insights Client Relations Specialist

3 days ago


Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full time

S&P Global Commodity Insights is seeking a skilled professional to fill the role of Commodity Insights Client Relations Specialist. This position requires a detail-oriented individual who can interact with clients at all levels, provide training, and develop strong relationships with key stakeholders.

Key responsibilities include:

  • Supporting clients in pre-sale and post-sale activities to increase revenue and maximize retention
  • Acting as the primary liaison between business units and clients on issues related to product, services, and technology
  • Providing customer training via on-site visits, remote virtual meetings, phone, or email to incorporate Commodity Insights services into their workflow and drive customer satisfaction and retention
  • Developing and maintaining strong relationships with key stakeholders at client organizations

Candidates should have a bachelor's degree or equivalent in a relevant field, 5-8 years of experience in customer success, account management, or a related field, and be fluent in English, Mandarin, and Cantonese. Strong technical knowledge, organizational skills, and the ability to work under pressure are essential.



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