Current jobs related to Senior Customer Care Representative - Hong Kong, Central and Western District - Mass Transit Railway
-
MTR Care Representative
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeRequired Skills and QualificationsTo succeed as a Senior Customer Care Representative at the Mass Transit Railway Corporation, you will require:Education:A minimum of Grade E / Level 2 /
-
Senior Customer Care Representative
3 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob Description - Senior Customer Care Representative (Ref: 250000AQ)ResponsibilitiesHandle customer enquiries, complaints, and escalated cases via the MTR hotline, providing training, offering advice and support to team members.Monitor daily hotline duties, prepare regular reports, and handle administrative tasks of the team.Notify the management on...
-
Mass Transit Care Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeJob SummaryWe are seeking a highly skilled Senior Customer Care Representative to join our team at Mass Transit Railway. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our passengers.Key Responsibilities:Handle customer enquiries, complaints, and escalated cases via the MTR...
-
Customer Service Lead
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeCompany Overview:The Mass Transit Railway Corporation is a leading public transportation provider in Hong Kong, serving millions of passengers daily. As a Senior Customer Care Representative, you will be part of our team dedicated to delivering exceptional service and ensuring the satisfaction of our customers.
-
Senior/Customer Care Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeSenior/Customer Care ManagerJob No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality AssuranceResponsibilities:Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and report...
-
Customer Service Support Representative
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full timeAt 180C Limited, we're dedicated to harnessing the power of technology to craft innovative solutions that drive meaningful change. Our commitment to customer satisfaction is unwavering, and we're seeking a highly skilled Customer Service Support Representative to join our team.This full-time role is centered in Hong Kong SAR and involves delivering...
-
Customer Service Representative
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeCustomer Service RepresentativeThe BOC Group Life Assurance Company Limited is looking for a Customer Service Representative to join our team. This role involves handling enquiries and feedback from customers and bank representatives, delivering quality customer service.We are seeking a candidate with excellent customer-service mindset, effective...
-
Customer Service Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China ETIMADEN ASIA PACIFIC LIMITED Full timeJob Title: Customer Service Representative/Sales CoordinatorCompany Overview:ETIMADEN ASIA PACIFIC LIMITED, a foreign subsidiary of Eti Maden, a leading global boron supplier, is seeking a Customer Service Representative/Sales Coordinator to join our dynamic team. Eti Maden specializes in providing refined boron products and solutions across the Asia Pacific...
-
Customer Care Manager
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full timeDirect message the job poster from APM Monaco Regional HR Project | HR Business Partner | Recruitment @ APM Monaco 5-day work week Good command of English and Chinese People management experience is required A strong background in customer service management Responsibilities: Handle international customers' emails and live chat enquiries regarding...
-
Executive Customer Service Representative
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Chubb Life Full timeWe are looking for an Executive Customer Service Representative to join our team at Chubb Life.This role involves handling customer enquiries, resolving issues, and providing accurate information and explanations.The successful candidate will possess excellent communication and problem-solving skills, and be able to work effectively in a fast-paced...
-
Customer Service Representative
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China TOPPAN Edge (Hong Kong) Limited Full timeAbout the RoleWe are seeking a highly skilled Customer Service Representative to join our team at TOPPAN Edge (Hong Kong) Limited. As a Customer Service Representative, you will be responsible for handling incoming calls from customers and internal stakeholders in a professional manner.Key Responsibilities:Handle customer inquiries and resolve issues...
-
Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full timeJob Description:We are seeking a dedicated and detail-oriented Financial Service Representative to join our team. As a key member of our Customer Service Team, you will work closely with corporate departments to provide exceptional service and support to our customers.Main Responsibilities:Customer Account Management:Process customer orders efficientlyManage...
-
Railway Customer Care Coordinator
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full timeAbout the Role:The Railway Customer Care Coordinator will be responsible for providing exceptional customer experiences to our passengers and visitors.Main Responsibilities:Manage customer complaints and feedback through effective communication and resolution.Collaborate with other teams to develop and implement customer-focused initiatives.Support station...
-
Customer Service Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Asia Airfreight Terminal Co. Ltd. Full timeSenior Customer Service RoleAsia Airfreight Terminal Co. Ltd. is seeking a highly skilled Customer Service Representative to join our Airline Division team.Key ResponsibilitiesThe successful candidate will be responsible for:Providing exceptional customer service to airline partners.Performing export flight shipment manifesting matters in accordance with...
-
Customer Service Representative
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Fuse Recruitment Full timeWe're seeking an experienced Customer Service Representative to join our client's team on a temporary to permanent basis. As a key member of the customer-facing team, you will be responsible for providing exceptional support to clients through phone calls, answering queries, and resolving issues in a timely and professional manner.As a skilled communicator,...
-
Customer Experience Representative
2 weeks ago
Hong Kong, Central and Western District, Hong Kong SAR China Lululemon Athletica Full timeLululemon Athletica is a dynamic and growing company that's passionate about providing exceptional customer experiences. We're seeking a Customer Experience Representative to join our team, who can deliver outstanding service to our guests and drive sales growth through effective product knowledge and technical expertise.Key ResponsibilitiesThe successful...
-
Onboard Hospitality Representative
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Royal Caribbean Group Full timeRoyal Caribbean Group is seeking a highly motivated and people-oriented Onboard Hospitality Representative to join our team. As a mid-senior level contract position, this role requires 5-6 months of onboard work and involves creating unforgettable experiences for our guests.About the RoleAs an Onboard Hospitality Representative, you will be the face of our...
-
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeAbout the JobWe are looking for a skilled Customer Service representative to join our team in Hong Kong. As a Customer Services Officer, you will be working closely with customers and bank representatives to provide excellent service and resolve any issues that may arise.Key Responsibilities:Handle customer enquiries and feedback in a professional and...
-
Customer Service Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BOC Group Life Assurance Company Limited Full timeJob Summary:The Customer Services Officer is responsible for delivering quality customer service by handling enquiries and feedback from customers and bank representatives.About the Role:This entry-level position requires a Diploma or above qualification, preferably with professional insurance experience.Excellent customer-service mindset and effective...
-
Customer Service Representative
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China POLA ORBIS TRAVEL RETAIL LIMITED Full timePOLA ORBIS Travel Retail Limited, a leading company in the travel retail industry, is seeking an experienced Customer Service Representative to join their team. This role involves providing exceptional customer service and support to clients across the region.The ideal candidate will have at least 2 years' experience in commercial/sales admin/customer...
Senior Customer Care Representative
3 weeks ago
Job Description - Senior Customer Care Representative (Ref: 250000AQ)
Responsibilities- Handle customer enquiries, complaints, and escalated cases via the MTR hotline, providing training, offering advice and support to team members.
- Monitor daily hotline duties, prepare regular reports, and handle administrative tasks of the team.
- Notify the management on sensitive issues or other cases received via hotline that require special attention.
- Conduct hospital visits or make phone calls to injured passengers to express care and concern on behalf of the Corporation, during or outside office hours as required.
- Grade E / Level 2 / "Attained" or above in 5 subjects in HKCEE / HKDSE, including English and Chinese Languages.
- A minimum of 5 years' relevant experience, preferably in the customer service industry.
- Strong interpersonal and communication skills with good command of written and spoken English and Chinese, preferably including Mandarin.
- Proficiency in Chinese word processing.
- Required to perform duties on Saturdays.
- Appointment will be made on two-year renewable contract terms.
- The above position offers a Joining Bonus of $12,000, subject to the terms and conditions of the relevant programme.
You are invited to apply online via or send in your CV stating the position (with reference number) you are applying for by mail to Human Resource Management Department, MTR Corporation, G.P.O. Box 9916, Hong Kong on or before 27 March 2025.
For other job openings, please visit MTR Corporation's website for more details. All information provided by applicants will be treated in strict confidence and used for recruitment purpose only. All personal data of unsuccessful applicants will be retained for 12 months for future recruitment purpose and will then be destroyed.
#J-18808-Ljbffr