Onboard Hospitality Representative

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Royal Caribbean Group Full time

Royal Caribbean Group is seeking a highly motivated and people-oriented Onboard Hospitality Representative to join our team. As a mid-senior level contract position, this role requires 5-6 months of onboard work and involves creating unforgettable experiences for our guests.

About the Role

As an Onboard Hospitality Representative, you will be the face of our company, ensuring that every guest feels welcome, valued, and cared for throughout their stay.

Responsibilities
  • Engage with guests to understand their preferences and tailor experiences accordingly.
  • Maintain accurate records of guest interactions, using this information to enhance future services.
  • Collaborate with colleagues to deliver seamless services and resolve any issues that may arise.
Requirements

To succeed in this role, you will need:

  • One year's experience in a customer-facing role, preferably within the hotel industry.
  • Familiarity with cash handling procedures and US currency/euro exchange rates.
  • Strong communication and problem-solving skills, enabling you to effectively engage with guests and colleagues alike.
  • Ability to operate basic office equipment, including telephones, computers, and copiers.
  • High school diploma or equivalent.
Languages

You should be fluent in English, both spoken and written, and have a willingness to learn other languages, such as Spanish, French, or Mandarin.



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