Customer Care Manager
5 days ago
Direct message the job poster from APM Monaco
Regional HR Project | HR Business Partner | Recruitment @ APM Monaco- 5-day work week
- Good command of English and Chinese
- People management experience is required
- A strong background in customer service management
Responsibilities:
- Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
- Liaise with Logistics, After Sales Service and global boutiques on daily basis
- Follow up the offline store enquiries and complaints
- Supervision of Customer Care team
- Provide support to the team and handle escalations
- Support eCommerce team for the brands' e-store
- Other ad-hoc projects assigned
- The role will be reporting to International E-commerce and Digital Director
Requirements:
- Minimum 7-8 years relevant experiences in customer service/ luxury retail field
- 4+ years of supervisory experience managing a team is a must
- Proficient with MS Office
- Good command of English and Chinese
- Able to work independently
- Able to work with different stakeholders
- Proactive, patient and committed
- Great communication and interpersonal skills
- Immediately available is highly preferred
Why Join APM?
• Global, Dynamic Team: Diverse and energetic workforce.
• Collaborative Culture: Teamwork and open communication.
• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.
Don't wait to join APM Monaco Click on APPLY NOW
Seniority levelMid-Senior level
Employment typeFull-time
Job functionCustomer Service and Sales
IndustriesRetail Luxury Goods and Jewelry and Retail
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