Customer Care Manager

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full time

Direct message the job poster from APM Monaco

Regional HR Project | HR Business Partner | Recruitment @ APM Monaco
  • 5-day work week
  • Good command of English and Chinese
  • People management experience is required
  • A strong background in customer service management

Responsibilities:

  • Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries
  • Liaise with Logistics, After Sales Service and global boutiques on daily basis
  • Follow up the offline store enquiries and complaints
  • Supervision of Customer Care team
  • Provide support to the team and handle escalations
  • Support eCommerce team for the brands' e-store
  • Other ad-hoc projects assigned
  • The role will be reporting to International E-commerce and Digital Director

Requirements:

  • Minimum 7-8 years relevant experiences in customer service/ luxury retail field
  • 4+ years of supervisory experience managing a team is a must
  • Proficient with MS Office
  • Good command of English and Chinese
  • Able to work independently
  • Able to work with different stakeholders
  • Proactive, patient and committed
  • Great communication and interpersonal skills
  • Immediately available is highly preferred

Why Join APM?


• Global, Dynamic Team: Diverse and energetic workforce.


• Collaborative Culture: Teamwork and open communication.


• Comprehensive Benefits: Medical benefits, paid time off, and generous employee discounts.

Don't wait to join APM Monaco Click on APPLY NOW

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Customer Service and Sales

Industries

Retail Luxury Goods and Jewelry and Retail

#J-18808-Ljbffr

  • Hong Kong, Central and Western District, Hong Kong SAR China Solefit Care Limited Full time

    Direct message the job poster from Solefit Care LimitedSustainable leadership graduate leveraging AI for SDG 3: Good Health. Focused on improving foot health with preventive measures and modern care…About SoleFit CareAt SoleFit Care, we are dedicated to revolutionizing foot health through innovative technology. Our flagship product, the SoleScan app,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full time

    Senior/Customer Care Manager Job No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...


  • Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full time

    Sales and Customer Care Consultant Apply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352 Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience...


  • Hong Kong, Central and Western District, Hong Kong SAR China BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd Full time

    Job Function">Our Customer Care Team Lead will be responsible for managing a team of customer service representatives, ensuring that customer complaints are resolved efficiently and effectively.">Key Responsibilities">">Lead a team of customer service representatives to achieve exceptional customer service standards.">Maintain accurate records of all...


  • Hong Kong, Central and Western District, Hong Kong SAR China WSAudiology Full time

    Driven by the passion to improve quality of people's lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will do Clinical...


  • Hong Kong, Central and Western District, Hong Kong SAR China Raafawa Full time

    Raafawa provides a supportive culture where you can make a real impact on the lives of our residents. We aim to create communities open to all, and our Seniors Living services offer a continuum of care to people living across our retirement estates.As a Residential Care Team Manager, you will be responsible for co-ordinating client care needs, including...


  • Hong Kong, Central and Western District, Hong Kong SAR China Basf venezolana, s.a. Full time

    Manager, Regional Marketing, Skin Care, Care Chemicals in Asia PacificCOMPANYBASF East Asia Regional Headquarters Ltd.At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees contribute to the BASF Group's success worldwide. Our business comprises the...


  • Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full time

    **Company Overview:**APM Monaco is a dynamic luxury retail company seeking a skilled Customer Care Manager to join our team. Our diverse workforce is passionate about delivering exceptional customer experiences, and we're committed to fostering a collaborative culture.


  • Hong Kong, Central and Western District, Hong Kong SAR China BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd Full time

    Vice President, Human Resources at BCT Group - Bank Consortium Trust Co Ltd & BCT Financial Ltd Key Responsibilities: Investigate and handle customer complaints received through various channels, including hotline, letter, email, and other electronic means. Prepare detailed written responses to reply to the complainants based on the investigation findings....


  • Hong Kong, Central and Western District, Hong Kong SAR China Raafawa Full time

    Raafawa is a non-profit organisation with nearly 100 years of experience in providing care and support services. Our core values of Respect, Care, and Honesty underpin who we are, our behaviours, and how we operate.We are proud of our heritage and the services we deliver, and we are committed to creating communities that are open to all. Our Seniors Living...


  • Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time

    • Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels• Handling social media inbox• Handle escalation cases with investigation done• Support training, coaching and share the best practice to new joiners• Feedback and provide solutions to increase the efficiency within CS team• Escalate ad hoc incidents and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Allergan Full time

    Job DescriptionWe are seeking a Specialty Care Product Representative to join our team at Allergan. As a key member of our sales force, you will be responsible for promoting our innovative medicines and solutions to healthcare professionals and patients. This is an exciting opportunity to make a real difference in people's lives and contribute to our mission...


  • Hong Kong, Central and Western District, Hong Kong SAR China Raafawa Full time

    Exceptional Nursing Career OpportunitiesWe're seeking a highly skilled Clinical Care Professional to join our team at Raafawa. You'll possess excellent clinical knowledge and skills, as well as the ability to relate to the elderly with empathy and understanding their needs.Your responsibilities will include coordinating client care needs, providing complex...

  • Virtual Care Manager

    10 hours ago


    Hong Kong, Central and Western District, Hong Kong SAR China Teladoc Health Asia Part time

    Key ResponsibilitiesIn this role, you will be responsible for managing and following up on cases referred by Teladoc Health Asia. This includes serving as the primary point of contact for patients, healthcare providers, and other involved parties, ensuring effective communication and coordination. You will also conduct comprehensive assessments of patients'...


  • Hong Kong, Central and Western District, Hong Kong SAR China HKT Part time

    Job SummaryWe are seeking an experienced and customer-focused individual to join our team as a Part-time Customer Officer, Digital CS. In this role, you will be responsible for handling customer inquiries and resolving issues via phone calls and digital channels, while providing exceptional customer service and support.Your primary responsibilities will...


  • Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

    At Mass Transit Railway, we are seeking a highly skilled and experienced professional to join our team as a Customer Engagement Officer.About the RoleWe are looking for an individual who can manage the operations and logistics of our Customer Caring and Engagement team in High Speed Rail (HSR) to provide quality customer services to visitors, passengers, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abi Full time

    Care Quality Manager (HK & APAC) - Telemedicine Company 1 week ago Be among the first 25 applicants About the Company: We are a global B2B2C telemedicine platform, active in more than 40 countries around the world. Our mission is to make professional healthcare as easy to access as advice from a friend. By transforming the way people access professional...


  • Hong Kong, Central and Western District, Hong Kong SAR China Abi Full time

    About UsAbi is a global B2B2C telemedicine platform, active in over 40 countries worldwide. Our vision is to make professional healthcare accessible to everyone, anywhere, anytime. We collaborate with leading insurance companies, governments, and NGOs to ensure seamless service delivery.Care Quality Manager Job DescriptionThis full-time role involves...

  • Care Coordinator

    4 days ago


    Hong Kong, Central and Western District, Hong Kong SAR China Agewhale Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from AgewhaleSocial Entrepreneur | Founder of Agewhale | Family Caregiver SupportWhy Agewhale Is For You?At Agewhale, we envision a future where caregiving is a positive experience for everyone. Founded in July 2023, we're a dynamic Hong Kong social enterprise...


  • Hong Kong, Central and Western District, Hong Kong SAR China Chevalier Group Full time

    Career OpportunityWe are seeking a dedicated Elderly Care Specialist to join our team at Chevalier Group. As a key member of our healthcare service management team, you will be responsible for enhancing the quality of life for seniors in Hong Kong.About the RoleAssist supervisors in monitoring and developing service provision and concierge services in senior...