Sales and Customer Care Consultant
6 days ago
Sales and Customer Care Consultant
Apply locations Hong Kong SAR, China time type Full time posted on Posted 11 Days Ago job requisition id R-14352
Our global Operations team make it possible for us to offer worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns.
Operations are now seeking a talented Sales and Customer Care Consultant (1 year Fixed Term Contract) to join the Customer Care team. Some of the essentials for you to know are:
Besides a competitive salary, we can offer you:
- Performance bonus schemes dependant on the type of role you are in
- Our famous staff discount along with exclusive staff sales
- MPF plus voluntary contribution from the company
- Multi-purpose insurance
- Rental Reimbursement Program
- Flexible working
- A chance to be part of a fun and caring team that support each other
Here is a breakdown of what you'll be doing:
- Be the first point of contact, you will consistently deliver an exceptional customer experience
- Address customer enquiries through a number of channels including phone, email, chat and social, working within brand guidelines
- Work proactively to efficiently resolve customer queries, identifying appropriate solutions accurately and positively, whilst anticipating future needs of the customer
- Confidently sell through service in offering styling advice to meet customer needs and effective questioning through positive engagement
- Act as the customer advocate within the business, escalating issues and providing customer feedback to the relevant commercial and operational teams
- Answer a wide variety of customer enquiries including; product enquiries, styling advice, returns or repairs, pricing questions, order delivery timescales and conveying a solution focused message to the customer at all times
- Liaise with internal departments such as operational and commercial teams to expedite issues that are raised by the customer
- Achieve and exceed productivity, KPI's and sales targets without comprising the delivery of exceptional customer service
The type of person we are looking for:
- Strong ability to communicate effectively in English, Mandarin and Cantonese
- A customer centric approach in all your work
- Demonstrable experience in providing exceptional customer service
- Worked in a customer care environment, preferably in the luxury retail sector
- A sales driven approach
- Background in ecommerce (preferably)
- Great commercial judgement and critical thinking
- A flexible attitude and are a keen problem solver
- Knowledge and enthusiasm for fashion
- Passion and desire to work proactively, offering an exceptional experience
- A high level of maturity, poise and finesse to work with luxury and exceptionally demanding clients
- Self-motivation, high energy level, with passion to take ownership, accountability and initiative in exceeding business, team and individual goals
- Ability to learn quickly and absorb extensive information on our brands and product offerings
- Technical agility in learning and using multiple applications and systems; ability to multi-task on a daily basis between systems
- Excellent written and verbal communication skills; including attention to detail and use of excellent spelling and grammar as well as the ability to build relationships with customers
- Flexibility and are available to work during hours of operation, including weekends and during busy periods there is an expectation to work additional shifts
- Good dose of common sense
From the moment you join the YOOX NET-A-PORTER GROUP we are committed to making your journey with us inspirational and evolutionary. If you are passionate, committed and thrive in a collaborative and fast-paced environment, then please apply with a CV.
YOOX NET-A-PORTER GROUP is an equal opportunities employer, we encourage people with a diverse range of backgrounds to apply. We recognize and celebrate the benefits that diversity brings to our workplace, our business and our customers. We welcome and will consider all applications regardless of race and nationality, religion, color, sex, pregnancy or related medical conditions, parental status, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any other legally protected characteristics.
If you require any reasonable adjustments to complete your application, please do not hesitate to advise us accordingly.
Experience Level: Entry level Workplace Type: Hybrid About UsYOOX NET-A-PORTER is a leading online luxury and fashion retail business. Made up of four multi-brand online stores, NET-A-PORTER, MR PORTER, THE OUTNET and YOOX, we connect customers to the world's most coveted brands, bringing them outstanding style and an impeccable service.
Across all its operations sits YOOX NET-A-PORTER's Infinity 2030 strategy, its long-term commitment to drive a more sustainable and circular fashion system. Leveraging more than 20 years of data and insights, YOOX NET-A-PORTER continues to embrace next generation technologies including AI, augmented reality and digital ID to evolve and enhance the customer journey.
YOOX NET-A-PORTER is part of Richemont. Geoffroy Lefebvre is the CEO.
Follow @YNAP: Instagram/LinkedIn/Twitter/YouTube
#J-18808-Ljbffr-
Customer Experience Consultant
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full timeSales and Customer Care Consultant RoleYou will be the first point of contact, delivering an exceptional customer experience consistently.You will address customer enquiries through multiple channels, working within brand guidelines.You will proactively resolve customer queries, identifying solutions accurately and positively, anticipating future needs.This...
-
Business Consultant
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full timeBusiness Consultant (Pre-Sales) (Ref: CC/GTM/BC)Posted on 11/04/24 11:22Full Time Hong Kong SARResponsibilities:Collaborate with sales team to prepare software demoPrepare proof-of-concept (POC) and prototype for potential customersPrepare technical solutions and proposalsEstablish and maintain long-term relationship with potential and existing...
-
Customer Care Manager
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China APM Monaco Full timeDirect message the job poster from APM Monaco Regional HR Project | HR Business Partner | Recruitment @ APM Monaco 5-day work week Good command of English and Chinese People management experience is required A strong background in customer service management Responsibilities: Handle international customers' emails and live chat enquiries regarding...
-
Customer Service Officer-Hearing Care
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China WSAudiology Full timeDriven by the passion to improve quality of people's lives, WS Audiology continues to grow as a market leader in the hearing aid industry. With our commitment to increase penetration in an underserved hearing care market, we want to accelerate our business transformation in order to reach more people, more effectively. What you will do Clinical...
-
Sales Consultant
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Dell Technologies Full timeWe are looking for a Sales Consultant to join our team at Dell Technologies. The successful candidate will have a strong understanding of technology solutions and excellent sales skills.In this role, you will develop an understanding of customers' business and solution requirements and gain share of spend across our portfolio of technology solutions. This...
-
Customer Care Team Lead
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China BCT Group - BCT Financial Ltd & Bank Consortium Trust Co Ltd Full timeJob Function">Our Customer Care Team Lead will be responsible for managing a team of customer service representatives, ensuring that customer complaints are resolved efficiently and effectively.">Key Responsibilities">">Lead a team of customer service representatives to achieve exceptional customer service standards.">Maintain accurate records of all...
-
Senior Customer Care Officer
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Standard Chartered Life and Careers Full time• Handling all kinds of banking, credit, investment enquiries via phone/ chat/ email channels• Handling social media inbox• Handle escalation cases with investigation done• Support training, coaching and share the best practice to new joiners• Feedback and provide solutions to increase the efficiency within CS team• Escalate ad hoc incidents and...
-
Sales Consultant
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China 朗喬 Immerse Languages Full timeJoin Our Dynamic Team at Immerse Languages Institute We are seeking a highly motivated and results-driven Sales-Course Consultant to join our team at Immerse Languages Institute, a leading language centre offering over 12 languages. As a Course Consultant, you will play a key role in driving sales growth and providing exceptional customer service to our...
-
Specialty Care Product Representative
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Allergan Full timeJob DescriptionWe are seeking a Specialty Care Product Representative to join our team at Allergan. As a key member of our sales force, you will be responsible for promoting our innovative medicines and solutions to healthcare professionals and patients. This is an exciting opportunity to make a real difference in people's lives and contribute to our mission...
-
Senior Sales Consultant
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China HCLSoftware Full timeWe are seeking a skilled Senior Sales Consultant to join our team at HCLSoftware. In this role, you will serve as the primary point of contact for a portfolio of self-selected key accounts, driving their success and establishing them as strategic partners.This requires a high-energy sales professional with a passion for technology and a strong...
-
Sales and Consulting Career Path
7 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Tek Systems Full timeJob ResponsibilitiesBusiness Development Lifecycle: Learn and experience the entire business development lifecycle within technology consulting from day one.Relationship Building: Build high-touch relationships with IT professionals and form strategic partnerships with industry-leading customers.Consultative Services: Provide consultative services to clients...
-
Senior/Customer Care Manager
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Bank of China Full timeSenior/Customer Care Manager Job No.: 495916Employment Type: Full timeDepartments: Personal Banking and Wealth Management DepartmentJob Functions: Bank Operations, Customer Services, Quality Assurance Responsibilities: Handle customer complaints and feedback from various means strictly in accordance with internal & external regulatory requirements and...
-
Enterprise Sales Consultant
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China S&P Global, Inc. Full timeJob DescriptionAs an Enterprise Sales Consultant, you will be responsible for generating significant new business revenue by selling SaaS / Financial Services products to Financial Institutions across the ASEAN region.You will engage with business leaders and C-level executives to pitch the value proposition across the Visible Alpha product suite. Your...
-
Travel Sales Consultant
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FLYHIGH TRAVEL LIMITED Full timeCompany Description Flyhigh Travel is a new-generation e-commerce travel platform for local experiences with a strong presence in key Southeast Asia markets such as Singapore, Hong Kong, and Macau. The company aims to make travel more accessible, convenient, instantaneous, and affordable. With services including visa assistance and digitalized tours,...
-
Hong Kong, Central and Western District, Hong Kong SAR China Basf venezolana, s.a. Full timeManager, Regional Marketing, Skin Care, Care Chemicals in Asia PacificCOMPANYBASF East Asia Regional Headquarters Ltd.At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 112,000 employees contribute to the BASF Group's success worldwide. Our business comprises the...
-
Sales and Customer Care Professional
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China YOOX NET-A-PORTER GROUP Full timeCompany OverviewYOOX NET-A-PORTER GROUP is a leading online luxury and fashion retail business. We connect customers to the world's most coveted brands, bringing them outstanding style and an impeccable service.We are committed to making your journey with us inspirational and evolutionary. If you thrive in a collaborative and fast-paced environment, then we...
-
Sales Consultant, Loan Products Specialist
8 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Dah Sing Financial Group Full timeAbout Dah Sing Financial GroupCompany Overview:The Dah Sing Financial Group is a leading financial services provider in Hong Kong and beyond. With a network of over 70 branches spanning Hong Kong, Macau, and Mainland China, we offer a wide range of banking, insurance, and related services.Job Purpose:We are seeking a highly motivated Sales Consultant to join...
-
Pre-sales Technical Consultant
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Avensys Consulting Full timeAbout the Role:We are seeking a highly skilled Solution Architect to join our team at Avensys Consulting. As a key member of our pre-sales team, you will be responsible for developing technical solutions to address complex business needs in the areas of network, SD-WAN, cloud security, unified collaborations, mobility, and IoT. This role requires strong...
-
Care Coordinator
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Agewhale Full timeGet AI-powered advice on this job and more exclusive features.Direct message the job poster from AgewhaleSocial Entrepreneur | Founder of Agewhale | Family Caregiver SupportWhy Agewhale Is For You?At Agewhale, we envision a future where caregiving is a positive experience for everyone. Founded in July 2023, we're a dynamic Hong Kong social enterprise...
-
Global Sales Consultant
1 week ago
Hong Kong, Central and Western District, Hong Kong SAR China Rosie's People Full timeAchieve Unlimited Earning PotentialRosie's People is a globally recognised consultancy supporting businesses and individuals. Our unique approach helps organisations improve performance and achieve bottom-line results.We're expanding our sales team and seeking experienced Business Development & Sales Consultants to generate new business opportunities.This...