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Customer Care Team Lead
1 week ago
Job Function
">Our Customer Care Team Lead will be responsible for managing a team of customer service representatives, ensuring that customer complaints are resolved efficiently and effectively.
">Key Responsibilities
">- ">
- Lead a team of customer service representatives to achieve exceptional customer service standards.">
- Maintain accurate records of all complaints and resolutions.">
- Analyze complaint trends and outcomes to identify areas for improvement.">
- Develop and implement strategies to improve customer satisfaction and loyalty.">
Requirements
">- ">
- Bachelor's degree holder in business discipline or related field.">
- 5 years of relevant work experience in complaint handling and related roles in the pension or finance industry.">
- Strong leadership and management skills.">
- Excellent communication skills and telephone manner with a customer-centric mindset.">
- Excellent written skills in both English and Chinese.">
- Proficiency in spoken English, Cantonese, and Mandarin.">
What We Offer
">We offer a competitive salary package, including a range of benefits such as medical insurance, retirement plan, and paid time off.
