Senior Customer Care Representative

Required Skills and QualificationsTo succeed as a Senior Customer Care Representative at the Mass Transit Railway Corporation, you will require:Education:A minimum of Grade E / Level 2 /

Job Description - Senior Customer Care Representative (Ref: 250000AQ) Responsibilities Handle customer enquiries, complaints, and escalated cases via the MTR hotline, providing training, offering advice and support to team members. Monitor daily hotline duties, prepare regular reports, and handle administrative tasks of the team. Notify the management on...

About the RoleThis position offers an exciting opportunity to work in a fast-paced environment where no two days are the same. As a Senior Customer Care Representative, you will be working closely with our management team to ensure seamless delivery of customer service.Key ResponsibilitiesHandle customer complaints and issues in a professional and courteous...

Company Overview:The Mass Transit Railway Corporation is a leading public transportation provider in Hong Kong, serving millions of passengers daily. As a Senior Customer Care Representative, you will be part of our team dedicated to delivering exceptional service and ensuring the satisfaction of our customers.

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We are looking for an experienced Senior Customer Care Representative to join our team at Mass Transit Railway.About the RoleThe successful candidate will be responsible for handling customer enquiries, complaints, and escalated cases via the MTR hotline. They will also provide training, offer advice and support to team members, monitor daily hotline duties,...

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Job DescriptionThe Mass Transit Railway is seeking a highly skilled Senior Customer Care Representative to join our team. As a key member of our customer service department, you will be responsible for handling customer enquiries, complaints, and escalated cases via our hotline.ResponsibilitiesProvide exceptional customer service through effective...

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