Customer Engagement Representative

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Eli Lilly and Company Full time

Eli Lilly and Company is seeking a Customer Engagement Representative to engage customers in patient-centric VBS dialogues to create value for customers.

Main Responsibilities:
  • Collaborate with cross-functional teams to create exceptional customer experiences and achieve business goals.
  • Develop pre-call and post-call plans that are centric to gain customer commitment and adjust the plan accordingly.
  • Appropriately use approved multichannel resources and brand-approved materials to fulfill customer needs.
Skills and Knowledge:
  • Good time management skills in planning and prioritizing tasks.
  • Customer Service orientation: able to work with people and follow up on details.
  • Positive thinking, initiative, and committed to obtaining results.


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