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Manager of Customer Engagement

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China LinkedIn Full time

We're seeking a Manager of Customer Engagement to join our team at LinkedIn. As a key member of our customer success organization, you will be responsible for developing and executing strategies that drive customer engagement and adoption.

The ideal candidate will have a strong understanding of customer success principles and be able to develop engaging experiences that drive value for our customers. They will work closely with internal teams to ensure seamless customer onboarding, adoption, and retention.

We're looking for someone who is passionate about building trusted relationships with our customers and stakeholders. The successful candidate will have excellent communication and project management skills, as well as the ability to analyze data and identify opportunities for growth.

Responsibilities:

  • Develop and execute customer engagement strategies that drive business outcomes
  • Partner with internal teams to ensure effective customer onboarding and adoption
  • Provide ongoing consultation and support to customers to drive product adoption and maximize ROI
  • Analyze customer data and identify opportunities for growth and improvement