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Customer Service Support Representative

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China 180C Limited Full time

At 180C Limited, we're dedicated to harnessing the power of technology to craft innovative solutions that drive meaningful change. Our commitment to customer satisfaction is unwavering, and we're seeking a highly skilled Customer Service Support Representative to join our team.

This full-time role is centered in Hong Kong SAR and involves delivering exceptional customer experiences through phone, email, and other communication channels. As a key member of our operations team, you'll be responsible for:

  • Managing customer inquiries with precision and care.
  • Resolving issues efficiently and effectively.
  • Maintaining high standards of phone etiquette and customer service.

To succeed in this role, you'll need:

  • Proven customer support and service skills.
  • Experience in maintaining customer satisfaction and delivering excellent experiences.
  • Excellent communication and interpersonal skills.
  • The ability to work independently and as part of a collaborative team.
  • Bachelor's degree in Business, Communications, or a related field is a plus.

We're an equal opportunities employer committed to fostering a culture of growth, teamwork, and innovation.