Financial Service Representative for Customer Solutions
1 week ago
Job Description:
We are seeking a dedicated and detail-oriented Financial Service Representative to join our team. As a key member of our Customer Service Team, you will work closely with corporate departments to provide exceptional service and support to our customers.
Main Responsibilities:
- Customer Account Management:
- Process customer orders efficiently
- Manage customer accounts and resolve issues effectively
- Credit Services:
- Provide timely credit information to customers
- Maintain accurate records and meet credit department objectives
- Communication and Teamwork:
- Communicate effectively with internal teams to resolve discrepancies
- Reconcile accounts and ensure seamless customer experience
- Analysis and Growth Opportunities:
- Analyze customer needs and suggest growth opportunities
- Identify and improve non-efficient processes
- Knowledge and Skills:
- Maintain knowledge of company policies, procedures, and systems
- Work effectively with multiple currencies
Requirements:
- Technical Skills:
- Proficient in Microsoft Windows environment, internet, email, and Microsoft Office
- Languages and Communication:
- Excellent verbal and written communication skills in English and Native language
Job Levels:
Financial Service Representative I:
- No prior working experience required.
Financial Service Representative II:
- 2+ years working experience, assisting manager members in training new data entry staff.
Financial Service Representative III:
- 4+ years working experience, making suggestions to improve non-efficient processes.
Senior Financial Service Representative:
- 6+ years working experience, responding to demanding inquiries, and demonstrating time management skills.
This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time based on business needs.
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