Financial Service Representative for Customer Solutions

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Mouser Electronics Full time

Job Description:

We are seeking a dedicated and detail-oriented Financial Service Representative to join our team. As a key member of our Customer Service Team, you will work closely with corporate departments to provide exceptional service and support to our customers.

Main Responsibilities:

  • Customer Account Management:
  • Process customer orders efficiently
  • Manage customer accounts and resolve issues effectively
  • Credit Services:
  • Provide timely credit information to customers
  • Maintain accurate records and meet credit department objectives
  • Communication and Teamwork:
  • Communicate effectively with internal teams to resolve discrepancies
  • Reconcile accounts and ensure seamless customer experience
  • Analysis and Growth Opportunities:
  • Analyze customer needs and suggest growth opportunities
  • Identify and improve non-efficient processes
  • Knowledge and Skills:
  • Maintain knowledge of company policies, procedures, and systems
  • Work effectively with multiple currencies

Requirements:

  • Technical Skills:
  • Proficient in Microsoft Windows environment, internet, email, and Microsoft Office
  • Languages and Communication:
  • Excellent verbal and written communication skills in English and Native language

Job Levels:

Financial Service Representative I:

  • No prior working experience required.

Financial Service Representative II:

  • 2+ years working experience, assisting manager members in training new data entry staff.

Financial Service Representative III:

  • 4+ years working experience, making suggestions to improve non-efficient processes.

Senior Financial Service Representative:

  • 6+ years working experience, responding to demanding inquiries, and demonstrating time management skills.

This is a summary of the primary accountabilities and requirements for this position. The company reserves the right to modify or amend accountabilities and requirements at any time based on business needs.



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