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Digital Care Excellence Manager
2 weeks ago
Abi is a global B2B2C telemedicine platform, active in over 40 countries worldwide. Our vision is to make professional healthcare accessible to everyone, anywhere, anytime. We collaborate with leading insurance companies, governments, and NGOs to ensure seamless service delivery.
Care Quality Manager Job Description
This full-time role involves overseeing the quality of patient interactions, ensuring timely and effective medical support. You will monitor service performance metrics, identify areas for improvement, and collaborate with internal teams to enhance the patient experience. Strong communication and project management skills are required, as well as proficiency in spreadsheet, presentation, and word processing software.
Key Responsibilities
Your key responsibilities include:
- Overseeing the quality of patient interactions, ensuring timely and effective medical support
- Monitoring service performance metrics, identifying areas for improvement to enhance the patient experience
- Collaborating with internal teams (Care Quality, AI Lab, Tech) to improve digital health solutions and optimize user journeys
- Ensuring compliance with local healthcare regulations in Hong Kong and APAC regarding telemedicine services
Benefits and Perks
We offer a comprehensive benefits package, including a competitive salary, bonus scheme, work equipment, flexibility to manage your own time, co-working allowance, private health insurance, travel insurance, Classpass fitness membership, Coursera account, and a streaming service of your choice.
