Telecommunications Customer Care Specialist
5 days ago
We are seeking an experienced and customer-focused individual to join our team as a Part-time Customer Officer, Digital CS. In this role, you will be responsible for handling customer inquiries and resolving issues via phone calls and digital channels, while providing exceptional customer service and support.
Your primary responsibilities will include responding to customer inquiries in a timely and professional manner, identifying opportunities to upsell or cross-sell products and services, and following up with customers to ensure their satisfaction. To succeed in this role, you should have a proven track record of delivering excellent customer service, a strong understanding of customer behavior, and the ability to work well under pressure.
The ideal candidate will have a high level of proficiency in both written and spoken English and Chinese (Cantonese and Mandarin), excellent communication and problem-solving skills, and a passion for delivering outstanding customer experiences. If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply.
Key Responsibilities- Respond to customer inquiries in a timely and professional manner
- Identify opportunities to upsell or cross-sell products and services
- Follow up with customers to ensure their satisfaction
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