Telecommunications IT Support Professional

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China ManpowerGroup Hong Kong Full time

We are looking for an experienced Telecommunications IT Support Professional to join our team at ManpowerGroup Hong Kong.

About the Role:

The successful candidate will provide technical support for managed service customers, working closely with internal departments, vendors and customers to deliver managed services. This includes operating managed service solutions with incident management, problem management and change management.

Key Responsibilities:
  • Support the team to operate managed service solutions.
  • Provide Tier 2 technical support for managed service customers.
  • Liaise with internal departments, vendors and customers for delivery of managed services.
Requirements:
  • Degree / Higher Diploma holder in Computer Science, Computer Studies, Information Technology or related disciplines.
  • Minimum 4 years relevant experience in supporting managed service projects or in-house IT support, or related disciplines.
  • Good technical knowledge in various brands of networking products and solutions such as Cisco, Juniper, Fortinet, Huawei, etc.
  • Holder of professional certifications such as CCNP/CCNA is a must.
  • Familiar with ITIL IT Service Management framework.
  • Strong problem solving and analytical skills.
  • Good customer service and interpersonal skills.
  • Proficiency in spoken and written English.


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