Product Support Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

The Product Support Professional role at Inchcape plc demands an individual who can navigate complex technical challenges while maintaining exceptional communication skills. Essential responsibilities include collaborating with OEMs to resolve technical queries, managing safety cases, and supporting product development.

Main Responsibilities:
  • OEM Collaboration: Foster relationships with OEMs to address technical issues, provide updates, and drive solutions.
  • Safety Case Management: Oversee safety cases to guarantee successful implementation and minimize risks.
  • Product Expertise: Leverage extensive product knowledge to provide expert support from factory standard, aiding workshops in resolving technical matters.
  • Training and Knowledge Sharing: Engage in overseas training to deepen understanding and share expertise with workshops.
  • Standardization Initiatives: Drive the adoption of standardized diagnosis procedures and repair work, aligning with customer expectations.
  • Campaign Participation: Contribute to factory campaigns, addressing various aspects such as field actions, preparation, parts, instructions, tools, and processes.
  • HV and Safety Support: Provide critical support for HV and safety cases in workshops.
  • Project Execution and Adaptation: Take on ad hoc projects, demonstrating versatility and proactive problem-solving skills.
  • Teamwork and Support: Work closely with colleagues to address troubleshooting and fault elimination.


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