IT Support Professional
4 days ago
About NexusSearch
NexusSearch is a cutting-edge technology company that specializes in providing innovative solutions for eCommerce platforms. We are seeking an experienced IT Support Professional to join our team and contribute to the success of our online retail platforms.
Responsibilities:
- Deliver high-quality technical support for our eCommerce platforms, addressing issues related to website performance, payment processing, and user experience.
- Work closely with cross-functional teams to ensure the smooth operation of our online stores, maintaining uptime and responsiveness.
- Collaborate with developers and IT teams to implement system updates, enhancements, and integrations, driving business growth and customer satisfaction.
- Assist in troubleshooting and resolving technical issues reported by customers and internal teams, providing timely and effective solutions.
- Develop and maintain technical documentation, including process flows, FAQs, and troubleshooting guides, ensuring seamless knowledge transfer and customer support.
- Stay up-to-date with emerging technologies, tools, and best practices in eCommerce and IT support, continuously improving skills and expertise.
- Participate in training sessions for staff on new eCommerce tools and technologies, fostering a culture of learning and innovation.
Requirements:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Minimum 2 years of experience in IT support, preferably in an eCommerce environment.
- Strong understanding of eCommerce platforms (e.g., Taobao, Amazon, Tmall etc.).
- Proficiency in troubleshooting technical issues related to websites, databases, and payment gateways.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, with the ability to explain technical concepts to non-technical users.
- Experience with HTML, CSS, and basic web development is a plus.
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