Technical Support Professional

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

E.C Technology Ltd. is seeking a skilled Tech Support Professional to provide top-notch IT services to our esteemed VIP clients.

Job Description
  • Deliver exceptional technical support for all VIP users in our Head Office, ensuring seamless IT operations.
  • Manage and resolve various incidents reported by VIP staff members, guaranteeing swift issue resolution.
  • Fulfill diverse IT service requests from VIP staff, meeting their needs promptly and efficiently.
  • Prepare, rehearse, and be on standby for meeting support requested by VIP staff, demonstrating proactive commitment.
  • Provide flexible IT support services at the client's preferred location, such as outside the office or during non-traditional hours.
Requirements
  • Hold a Higher Diploma in Computer Science or a related field.
  • Possess at least 4 years of experience in the I.T sector, with a solid background in VIP support.
  • Demonstrate expertise in PC, Mobile, Tablet, and iPad support.
  • Have knowledge of Windows 7, 10, Apple OSX, Android, and iOS applications.
  • Showcase solid experience in providing IT deskside support, preferably in a banking or financial services environment.
  • Exhibit excellent communication and interpersonal skills.
  • Able to work independently and adapt to changing priorities.
  • Willingly take on overtime when required, with shift allowance provided accordingly.


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