Technical Support Specialist
5 days ago
Job Overview
Tesla, Inc. is seeking a skilled Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be responsible for ensuring customer satisfaction by providing exceptional technical support and resolving issues in a timely manner.
About the Role
- Deliver high-quality technical support via phone, email, or in-person to customers on technical support and roadside assistance-related inquiries.
- Educate customers on the optimal use of their vehicles, enhancing their confidence and overall ownership experience.
- Provide workable technical solutions, exceeding customer expectations, and ensure every aspect of ownership is enjoyable.
- Communicate or escalate customer concerns to relevant parties for further follow-up when necessary.
- Accurately record issues and data into CRM/Vehicle Support Systems.
Required Skills and Qualifications
- A minimum of 2 years' experience in Technical Support/call center environment in the automotive industry (preferable).
- Flexible, proactive, attention to detail, and eager to contribute with strong common sense.
- Organized, sense of priority, able to adapt to work in a high-pressure and fast-paced environment.
- Will to accept 7*24*365 shifts to accommodate customer needs.
- Establish and maintain positive, respectful, cooperative working relationships.
- Willingness to learn new and innovative automotive technologies.
- Understanding of basic automotive techniques would be an added advantage.
- Familiarity with Customer Management Systems, Outlook, and MS Office Suite.
Benefits
- Employee Stock Purchase Plan (ESPP).
- Comprehensive Medical Coverage (Extended to Employees' Dependents).
- Access to Global Employee Assistance Program (EAP) and Wellbeing Resources.
- Employee Vehicle Purchase Program.
- Tesla Vehicle Experience Program.
- Employee Merchandise Discounts.
- Celebratory Gifts for Special Occasions.
- Employee Referral Program.
-
Technical Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Analogue Holdings Limited Full timeJunior Engineering Role at Analogue Holdings LimitedWe are looking for a talented and ambitious individual to join our team as a Technical Support Specialist.About the Role:Provide technical support to the Project Manager.Coordinate with clients and contractors for project implementation.Requirements:Higher Diploma in any engineering discipline.Good command...
-
Technical Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Peoplebank Full timeJob Overview:We are seeking a skilled Technical Support Specialist to join our team at Peoplebank. As a key member of our IT department, you will provide technical support and assistance to our clients, ensuring they receive the best possible service.Key Responsibilities:Provide timely and effective technical support via phone, email, and in-person.Analyze...
-
Technical Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeJob OverviewWe are seeking a skilled Technical Support Specialist to join our team at GL Tech. In this role, you will provide day-to-day technical support to end-users, addressing hardware and software needs.Key Responsibilities:Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration...
-
Technical Support Specialist
4 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Axiom Technologies Full timeAxiom Technologies is seeking a skilled Desktop Support Specialist to join our team. As a Desktop Support Specialist, you will be responsible for resolving incidents and requests that have been escalated from Level 1.You will troubleshoot, repair, and maintain software applications & infrastructure, as well as provide support for operating system drivers,...
-
Technical Application Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Aptitude Asia Full timeAptitude Asia seeks a skilled Technical Application Support Specialist to join our team.Job Description:We are looking for an individual with strong technical skills and excellent communication abilities to provide timely and effective support to our users.The successful candidate will be responsible for troubleshooting and resolving software application...
-
Technical Support Specialist
3 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full timeJob DescriptionThe Hong Kong Genome Institute seeks an IT Support Engineer to join its team. As a front-line IT support specialist, the incumbent will provide timely and effective solutions to internal users.Key Responsibilities:Provide technical assistance via calls and emails Troubleshoot and resolve hardware, software, and IT services issues Support...
-
Technical Support Specialist
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Alliants Ltd. Full timeWe are seeking a highly skilled Technical Support Specialist to join our growing Customer Support team at Alliants Ltd. As a key member of the Services team, this role provides advanced technical support for customers utilizing the Alliants Experience Platform (AXP) product suite.This is an excellent opportunity to leverage your expertise in troubleshooting...
-
Technical Support Engineer
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeJob DescriptionAt GL Tech, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing day-to-day technical support to end-users, addressing their hardware and software needs.Key Responsibilities:Provide timely and effective technical assistance to customers via...
-
Technical Support and Service Representative
3 hours ago
Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full timeJob OverviewWe are seeking a talented Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. As a key member of our support team, you will be responsible for providing day-to-day technical support to end-users, addressing hardware and software needs.Key ResponsibilitiesTroubleshoot and resolve technical problems related to...
-
Technical Support Professional
3 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full timeAbout Selby Jennings We are a leading financial recruitment firm with a global presence. Our team of experts has extensive knowledge of the industry and is dedicated to helping our clients achieve their goals. Job Summary We are seeking an experienced IT Support Specialist to join our team in IT Infrastructure. The successful candidate will be responsible...
-
Technical Support Specialist Expert
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Infosys Full time**About the Role**We are seeking an experienced Tier 2 Incident Resolution Specialist to join our team at Infosys. As a key member of our IT service desk, you will play a critical role in troubleshooting and resolving complex software issues for our internal and external customers.About InfosysInfosys is a global leader in next-generation digital services...
-
Technical Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Osmium Consulting Group Full timeJoin our team of experienced professionals as a Technical Specialist and contribute to the development of innovative solutions that shape the future of business.Key responsibilities include:Designing and implementing high-quality software solutions that meet user needs.Providing technical guidance and support to the team, driving collaboration and...
-
IT Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China NexusSearch Full timeJob Title : eCommerce IT Support Specialist Location : CWB Job Summary :The eCommerce IT Support Specialist will play a crucial role in ensuring the smooth operation of our online retail platforms. This position involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance the overall customer...
-
Technical Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full timeAbout the RoleWe are seeking a highly skilled IT Support Engineer to join our team at Cyberport Hong Kong. As an IT Support Engineer, you will be responsible for providing exceptional technical support and guidance to our users.
-
Technical Support Specialist
4 days ago
Hong Kong, Central and Western District, Hong Kong SAR China OSL Full timeJob Overview:We are seeking a highly skilled and customer-focused IT Service Desk Technician to join our team at OSL. The ideal candidate will be responsible for providing frontline technical assistance, troubleshooting, and support for end-users.About the Role:Technical SupportAct as the first point of contact for IT-related inquiries, incidents, and...
-
IT Technical Support Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full timeE.C Technology Ltd. is seeking multiple IT Support Engineers to handle/manage different projects in the IT support area, with experience in Microsoft Office 365 being a definite advantage.Key Responsibilities:Provide technical support and troubleshooting as Level 1 support for Hong Kong customers.Implement projects, perform testing, install and configure...
-
Technical Support Specialist
5 days ago
Hong Kong, Central and Western District, Hong Kong SAR China ConnectedGroup Full timeJob Description\As a Helpdesk Support, you will be responsible for responding to support queries via phone, email, or in-person, providing prompt and efficient resolutions to internal staff seeking technical assistance.\You will assist with user account management, password resets, and access control, as well as provide training and guidance to end-users on...
-
Technical Support Professional
6 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Plaza Premium Group Full timeJob DescriptionThe IT Support Specialist will provide technical support services to ensure all computer systems are functioning properly. This includes:Maintenance and support of IT related hardware and software.Liaising with vendors and suppliers to negotiate quotations for setup, implementation, repair, and maintenance of IT hardware and software.Analyzing...
-
Automotive Technical Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full timeAs an Automotive Technical Specialist at Inchcape plc, you will play a crucial role in ensuring the highest level of technical support to our customers. The responsibilities of this position are multifaceted and challenging, requiring excellent communication skills, problem-solving abilities, and a strong commitment to delivering exceptional...
-
Technical Support Specialist
2 days ago
Hong Kong, Central and Western District, Hong Kong SAR China FUJIFILM BI Hong Kong Full timeOur CompanyFUJIFILM BI Hong Kong is a leading provider of innovative solutions in the industry. We are committed to delivering high-quality products and services to our customers, and we are seeking a skilled System Specialist to join our team.In this role, you will be responsible for ensuring the smooth operation of our IT infrastructure, including daily...