Technical Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Tesla, Inc. Full time

Job Overview

Tesla, Inc. is seeking a skilled Technical Support Specialist to join our team in Hong Kong. As a Technical Support Specialist, you will be responsible for ensuring customer satisfaction by providing exceptional technical support and resolving issues in a timely manner.

About the Role

  • Deliver high-quality technical support via phone, email, or in-person to customers on technical support and roadside assistance-related inquiries.
  • Educate customers on the optimal use of their vehicles, enhancing their confidence and overall ownership experience.
  • Provide workable technical solutions, exceeding customer expectations, and ensure every aspect of ownership is enjoyable.
  • Communicate or escalate customer concerns to relevant parties for further follow-up when necessary.
  • Accurately record issues and data into CRM/Vehicle Support Systems.

Required Skills and Qualifications

  • A minimum of 2 years' experience in Technical Support/call center environment in the automotive industry (preferable).
  • Flexible, proactive, attention to detail, and eager to contribute with strong common sense.
  • Organized, sense of priority, able to adapt to work in a high-pressure and fast-paced environment.
  • Will to accept 7*24*365 shifts to accommodate customer needs.
  • Establish and maintain positive, respectful, cooperative working relationships.
  • Willingness to learn new and innovative automotive technologies.
  • Understanding of basic automotive techniques would be an added advantage.
  • Familiarity with Customer Management Systems, Outlook, and MS Office Suite.

Benefits

  • Employee Stock Purchase Plan (ESPP).
  • Comprehensive Medical Coverage (Extended to Employees' Dependents).
  • Access to Global Employee Assistance Program (EAP) and Wellbeing Resources.
  • Employee Vehicle Purchase Program.
  • Tesla Vehicle Experience Program.
  • Employee Merchandise Discounts.
  • Celebratory Gifts for Special Occasions.
  • Employee Referral Program.


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