Technical Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hong Kong Genome Institute Full time
Job Description

The Hong Kong Genome Institute seeks an IT Support Engineer to join its team. As a front-line IT support specialist, the incumbent will provide timely and effective solutions to internal users.

Key Responsibilities:

  • Provide technical assistance via calls and emails
  • Troubleshoot and resolve hardware, software, and IT services issues
  • Support Windows desktops, Microsoft Office, business applications, and peripheral devices
  • Manage user accounts and access control
  • Maintain IT equipment, servers, and basic network connectivity
  • Assist with server troubleshooting and Active Directory administration
  • Track and update support requests in the service desk system
  • Manage hardware and software inventories
  • Collaborate with other IT Helpdesk team members on technical support and system implementation
  • Adhere to IT security policies and procedures to protect sensitive information

Requirements:

  • A diploma or above in Computer Science, Information Technology, or related fields
  • At least 2 years of experience in IT support
  • Proficiency in administering Microsoft 365 products
  • Strong problem-solving skills, a sense of responsibility, and a team-oriented attitude
  • Availability to work on weekends as needed


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