Technical Support Professional

1 day ago


Hong Kong, Central and Western District, Hong Kong SAR China Selby Jennings Full time

About Selby Jennings

We are a leading financial recruitment firm with a global presence. Our team of experts has extensive knowledge of the industry and is dedicated to helping our clients achieve their goals.

Job Summary

We are seeking an experienced IT Support Specialist to join our team in IT Infrastructure. The successful candidate will be responsible for providing technical support and troubleshooting for Windows OS, Outlook mail, Anti-virus, MS-Office Applications, Bloomberg, and Voice and Video conferencing systems.

Main Responsibilities

  • Technical Support
  • Diagnose end-user desktop issues and provide step-by-step guidance for swift resolution of technical issues.
  • Provide support and troubleshooting for various software applications and hardware systems.

Daily Routine Tasks

Execute routine tasks including system backup preparation, inventory management, procurement of software and hardware, and adherence to IT operational procedures.

Project Contributions

Contribute to the implementation of various ad-hoc projects as required by the team lead or manager.

Requirements

The ideal candidate should have prior experience in an end-user support role, strong experience providing end-user support in a Windows environment, basic understanding of computer hardware, software, networks, and operating systems, and technical aptitude to learn new systems quickly.

Language Skills

Proficiency in English, Cantonese, and Mandarin languages is essential.

Education and Experience

Candidates with up to 5 years of experience in a similar role are encouraged to apply.



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