DevOps Technical Support Professional

2 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

About the Job:
Crypto.com is seeking an experienced Backend Operations Support Engineer to join our team. As a key member of our technical team, you will be responsible for designing, developing, and maintaining software for various ventures projects. Your goal will be to ensure the robustness and reliability of our applications, working closely with our technical teams to achieve this objective.
Key Tasks:

  • Develop and maintain software for various ventures projects, focusing on robustness and reliability.
    - Engage in requirements analysis, system design, and development work within the technical team.
    - Refine integration tests to ensure software quality.
    - Establish close relationships with operation teams to continuously improve efficiency.
  • Act as primary technical contact for resolving user-encountered issues, employing troubleshooting and root cause analysis techniques, and implementing effective solutions.
    - Contribute to daily CS team work. Actively receive and handle user-submitted issues, addressing requirements promptly.
    - Develop a comprehensive understanding of upstream and downstream business services related to derivs trading, including onboarding, pricing, and trading, to facilitate efficient issue analysis and resolution.
  • Collaborate with SRE teams to implement reasonable monitoring and alerting mechanisms, enabling early detection of potential issues in production environments and preventing system failures.
    - Develop system upgrade and optimization plans to enhance performance and reliability.
    - Lead cross-functional teams to identify and troubleshoot problems, striving to minimize downtime and user impact.


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