Technical Support Specialist

6 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Alan Partners Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Alan Partners. As a key member of our Engineering department, you will be responsible for providing top-notch technical support for all engineering systems and services.

Key Responsibilities
  • Technical Support: Provide first-to-third-level technical assistance for all engineering systems and services, ensuring timely resolution and effective communication with users.
  • Remote Support: Offer remote technical support to global users via remote control tools and telephone, fostering seamless collaboration across teams.
  • Floor-Walking Assistance: Engage in proactive floor-walking activities to provide hands-on support and maintain a smooth operational environment.
  • Ticket Management: Take ownership of tickets, guaranteeing timely updates, resolutions, and clear communication with end-users.
  • User Lifecycle Administration: Manage user lifecycle administration, including onboarding, offboarding, and access management, to ensure a streamlined experience.
  • Inventory Management: Maintain accurate inventory records and ensure proper configuration and asset management.
  • Video Conferencing Support: Provide technical support for video conferencing systems and manage events or meeting setups to facilitate seamless interactions.
Requirements
  • Experience: A minimum of 5 years of helpdesk or technical support experience within global organizations, preferably in financial or professional services.
  • Skills and Qualifications:
    • Operating Systems: Proficiency in Windows 10, Apple macOS, and iOS.
    • Productivity Tools: Expertise in Microsoft Office 365 Suite and cloud storage platforms.
    • Video Conferencing: Knowledge of Zoom Video Conferencing tools.
    • Networking and Hardware: Basic understanding of networking and hardware support.
    • Scripting: Familiarity with basic scripting knowledge.
    • Microsoft 365 SaaS Administration: Experience with Exchange Online, Teams, OneDrive, Power BI, and Flow.
Benefits and Opportunities
  • Professional Growth: Opportunities for professional development and growth within the organization.
  • Collaborative Environment: Work in a collaborative team environment that fosters open communication and mutual respect.
  • Flexible Working Hours: Flexible working hours with occasional after-hours and weekend support required.
  • Travel Opportunities: Occasional travel may be required to support regional and global operations.


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