Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Responsibilities
  • Provide day-to-day technical support to end-users, addressing hardware and software needs
  • Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues
  • Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution
Basic Qualifications
  • At least 2 years total combined work experience and completed higher education
  • Ability to speak, read, and write in English
Preferred Qualifications
  • Associates degree (Higher Education, Higher National Diploma)
  • At least 1 year of end-user device support and troubleshooting work experience
  • Experience in a technical support role, preferably within a fast-paced, customer-centric environment
  • Knowledge of hardware and software troubleshooting is a plus
  • Exceptional customer service and interpersonal skills
  • Excellent written and verbal communication abilities
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Team player with the ability to work collaboratively
Additional Information Job Level

Entry level

Publish Date

19/02/2025

Job Ref. No.

TS1

Job Function

Information Technology

Company Overview

GL Tech was built by technology enthusiasts, who aim to make smart devices for people's daily life using the leading edge wireless technologies. With specific focus on Wi-Fi technologies, the company is now developing smart Wi-Fi routers, modules for Internet of Things (IoT) and smart cameras. The core team members have background in Mainland of China and Hong Kong and have good collaboration with western hardware makers/hackers. With Hong Kong's design, western market and China manufacturing, GL Tech aims to build the best smart devices for IoT. To contact us, please email to

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