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Technical Support Specialist

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Kinetix Systems Limited Full time
Job Summary
Kinetix Systems Limited is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-level technical support to end-users for hardware, software, network, and cloud-related issues.

About the Role
The successful candidate will have a strong understanding of IT hardware, software, and operating systems, as well as excellent troubleshooting skills. They will also possess the ability to log, track, and resolve support requests in a timely manner.

Key Responsibilities
• Provide technical support to end-users via phone, email, or in-person
• Troubleshoot and diagnose hardware, software, and network connectivity issues
• Log and track support requests in our ticketing system
• Collaborate with other teams to resolve complex technical issues

Requirements
• Higher Diploma or above in Computer Science, Information System or related disciplines
• 1-2 years of relevant working experience in a technical support or helpdesk role
• Strong knowledge of IT hardware, software, and operating systems
• Excellent communication and problem-solving skills

What We Offer
Kinetix Systems Limited offers a dynamic and challenging work environment, where you will have the opportunity to grow and develop your skills. If you are a motivated and customer-focused individual who enjoys working in a fast-paced technical environment, we encourage you to apply.