Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Cyberport Hong Kong Full time

We are seeking an experienced IT Support Engineer to join our team at Cyberport Hong Kong.

Job Description

This is a temporary contract role, with the possibility of renewal based on performance and operational needs. We offer a competitive package to the right candidate.

Key Responsibilities:
  • Provide help desk support and guidance to users on IT systems.
  • Troubleshoot and resolve technical issues related to IT application and system functionality.
  • Collaborate with development and infrastructure teams to identify and resolve technical challenges.
  • Prepare user training materials and arrange regular training sessions.
  • Document, report, and resolve issues reported by users, and prepare a monthly service support report.
Requirements:
  • 2+ years of IT work experience, with at least 1 year in technical support or project management.
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Proven experience in helpdesk, technical, and application support.
  • Sound knowledge of IT technical standards, security measures, and controls.
  • Familiarity with application and system integration and testing.
  • Strong problem-solving skills and attention to detail.
  • Good communication skills to work effectively with cross-functional teams and subject domain experts.
  • Project management skills, with the ability to manage multiple tasks and projects simultaneously.
  • Proficiency in written and spoken English and Chinese.


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job OverviewAt GL Tech, we are seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing exceptional technical support to our customers, addressing their hardware and software needs.


  • Hong Kong, Central and Western District, Hong Kong SAR China CL Technical Services Limited Full time

    Position Overview:We are seeking an Operations Support Specialist to join our team at CL Technical Services Limited. The successful candidate will be responsible for various administrative tasks, including data entry and filing, as well as performing ad hoc assignments as assigned by supervisors.Job Duties:Data entry and filingAd hoc assignments as assigned...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job OverviewWe are seeking a skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. This role is perfect for individuals who enjoy providing exceptional customer service and troubleshooting technical issues.


  • Hong Kong, Central and Western District, Hong Kong SAR China Kinetix Systems Limited Full time

    Job SummaryKinetix Systems Limited is seeking a highly skilled Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing first-level technical support to end-users for hardware, software, network, and cloud-related issues.About the RoleThe successful candidate will have a strong...


  • Hong Kong, Central and Western District, Hong Kong SAR China CL Technical Services Limited Full time

    About CL Technical Services LimitedWe are a leading provider of private cloud platform support services, committed to delivering exceptional technical expertise to our clients.Key Responsibilities:Collaborate with server, network, and security engineers to deliver top-notch Tier 1 support services for our critical cloud infrastructure.Implement support...


  • Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time

    Job DescriptionAt CTI Group, we are seeking a highly skilled IT Technical Support specialist to join our team. This role involves providing technical assistance for hardware and software issues via phone, in-person, or remotely.The successful candidate will be responsible for ensuring all IT incidents and user requests are properly logged, responded to, and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

    Company Overview:Inchcape plc is a leading global automotive distributor and retailer, committed to delivering exceptional customer experiences.Job Summary:We are seeking a highly skilled Automotive Technical Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing expert technical assistance...


  • Hong Kong, Central and Western District, Hong Kong SAR China Farben Full time

    At Farben, we are seeking a skilled Technical Support Engineer to join our team. As a key member of our customer service department, you will be responsible for providing exceptional support to our corporate customers.ResponsibilitiesWe are looking for someone who can effectively communicate with large corporate customers throughout the product life cycle,...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. As a key member of our technical support department, you will be responsible for providing exceptional customer service and resolving technical issues related to hardware and software.


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job SummaryAt GL Technologies (Hong Kong) Limited, we are seeking a skilled Technical Support Specialist to join our team. This role will be responsible for providing day-to-day technical support to end-users, addressing hardware and software needs.


  • Hong Kong, Central and Western District, Hong Kong SAR China 7Cento HK Full time

    We are seeking an experienced IT professional to join our team in the Philippines. As a Technical Support Specialist, you will be responsible for providing remote support for our IT infrastructure and Asian customers. Your key responsibilities will include installing, configuring, and maintaining workstation, server, and network devices, as well as providing...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    Job OverviewWe are seeking a highly skilled Technical Support Specialist to join our team at GL Tech. As a key member of our Information Technology department, you will provide day-to-day technical support to end-users, addressing hardware and software needs.


  • Hong Kong, Central and Western District, Hong Kong SAR China Hyphen Connect Full time

    We are seeking a seasoned Technical API Support Specialist to join our team at Hyphen Connect. This role will play a crucial part in ensuring seamless API integration and technical support for our clients.Key Responsibilities:Provide top-notch API integration and technical support to customers, helping them smoothly integrate and use the API interface...


  • Hong Kong, Central and Western District, Hong Kong SAR China Automated Systems (H.K.) Limited Full time

    ResponsibilitiesAs a Technical Support Director, you will be responsible for managing a team of technical support specialists who provide assistance to end-users. Your key responsibilities will include:Team Supervision: Supervise and mentor team members to ensure they have the necessary skills to resolve complex technical issues.Problem-Solving: Analyze and...


  • Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

    At Inchcape plc, we are seeking an experienced Automotive Technical Specialist to join our team.Job Description:We are looking for a highly skilled and knowledgeable individual to provide technical support to our dealerships and customers.The successful candidate will be responsible for communicating with Original Equipment Manufacturers (OEMs) regarding...


  • Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Group, Inc. Full time

    Job Title: Technical Support SpecialistWe are seeking a highly motivated and analytical individual to join our dynamic team, helping shape one of the world's strongest trading and brokerage brands.About UsOur company is a global financial services leader headquartered in Greenwich, CT, USA, with offices in over 15 countries.We have been at the forefront of...


  • Hong Kong, Central and Western District, Hong Kong SAR China Farben Full time

    We are seeking a skilled professional to provide exceptional customer service and technical support to our corporate clients.Key ResponsibilitiesAct as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and effective manner.Elevate complex matters to senior team members, analyze root causes and provide...


  • Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

    We are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. This role is ideal for an individual with excellent communication and problem-solving skills, who can provide top-notch support to end-users.Job Responsibilities:Provide day-to-day technical support to end-users, addressing hardware and...


  • Hong Kong, Central and Western District, Hong Kong SAR China systemsGo Full time

    About the RoleWe are seeking a highly skilled Field Desktop Support Engineer to provide on-site technical support at our client's location. This role demands excellent communication skills, a strong technical aptitude, and exceptional problem-solving abilities.The ideal candidate will be responsible for delivering exceptional customer service,...


  • Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    Company OverviewPINPOINT ASIA is a leading technology recruitment agency, specializing in placing top IT talent into innovative companies. We strive to deliver exceptional recruitment services that meet our clients' needs.About the RoleWe are seeking an IT Support Specialist to join our team and provide high-level technical support to senior executives...