Technical Support Specialist
2 weeks ago
We are seeking an experienced IT Support Engineer to join our team at Cyberport Hong Kong.
Job DescriptionThis is a temporary contract role, with the possibility of renewal based on performance and operational needs. We offer a competitive package to the right candidate.
Key Responsibilities:- Provide help desk support and guidance to users on IT systems.
- Troubleshoot and resolve technical issues related to IT application and system functionality.
- Collaborate with development and infrastructure teams to identify and resolve technical challenges.
- Prepare user training materials and arrange regular training sessions.
- Document, report, and resolve issues reported by users, and prepare a monthly service support report.
- 2+ years of IT work experience, with at least 1 year in technical support or project management.
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Proven experience in helpdesk, technical, and application support.
- Sound knowledge of IT technical standards, security measures, and controls.
- Familiarity with application and system integration and testing.
- Strong problem-solving skills and attention to detail.
- Good communication skills to work effectively with cross-functional teams and subject domain experts.
- Project management skills, with the ability to manage multiple tasks and projects simultaneously.
- Proficiency in written and spoken English and Chinese.
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