Technical Support Solutions Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Farben Full time

We are seeking a skilled professional to provide exceptional customer service and technical support to our corporate clients.

Key Responsibilities
  • Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and effective manner.
  • Elevate complex matters to senior team members, analyze root causes and provide targeted solutions.
  • Gather customer feedback, understanding their needs and experiences, and contribute to service quality evaluations.
  • Analyze data to inform management decisions.
Requirements

We require a degree holder in a relevant field with at least 5 years of experience in customer-facing roles or finance. Proficiency in computer systems and technology is essential, including knowledge of financial products and services.

  • Minimum 3 years of experience in large-scale customer service, risk control, and technical operations.
  • Excellent communication and interpersonal skills, with ability to adapt to diverse personalities.
  • Experience in KYC and anti-money laundering review, with understanding of relevant regulations and risk prevention measures.
  • Proficiency in English and Cantonese, with strong written and verbal communication skills.
  • Prior leadership or management experience is an asset.
Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Finance, Information Technology, and Customer Service

Industries

Banking, Financial Services, and IT Services and IT Consulting

About Farben

Farben is a leading provider of innovative solutions in the banking and financial services sector.

Why Join Farben?

As a Technical Support Solutions Specialist at Farben, you will have the opportunity to work with cutting-edge technology and contribute to delivering exceptional customer experiences.



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