Technical Support Solutions Specialist
1 week ago
We are seeking a skilled professional to provide exceptional customer service and technical support to our corporate clients.
Key Responsibilities- Act as the primary point of contact for customers, responding to inquiries and resolving issues in a timely and effective manner.
- Elevate complex matters to senior team members, analyze root causes and provide targeted solutions.
- Gather customer feedback, understanding their needs and experiences, and contribute to service quality evaluations.
- Analyze data to inform management decisions.
We require a degree holder in a relevant field with at least 5 years of experience in customer-facing roles or finance. Proficiency in computer systems and technology is essential, including knowledge of financial products and services.
- Minimum 3 years of experience in large-scale customer service, risk control, and technical operations.
- Excellent communication and interpersonal skills, with ability to adapt to diverse personalities.
- Experience in KYC and anti-money laundering review, with understanding of relevant regulations and risk prevention measures.
- Proficiency in English and Cantonese, with strong written and verbal communication skills.
- Prior leadership or management experience is an asset.
Mid-Senior level
Employment TypeFull-time
Job FunctionFinance, Information Technology, and Customer Service
IndustriesBanking, Financial Services, and IT Services and IT Consulting
About FarbenFarben is a leading provider of innovative solutions in the banking and financial services sector.
Why Join Farben?As a Technical Support Solutions Specialist at Farben, you will have the opportunity to work with cutting-edge technology and contribute to delivering exceptional customer experiences.
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