Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

About the Role

At Avature, we're looking for a skilled Technical Support Specialist to join our team in Hong Kong. As a member of our Enterprise Technology Services group, you'll play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.

Your key responsibilities will include analyzing and troubleshooting issues for our global client's production environments, examining their root cause, and offering timely solutions while working directly with customers and internal stakeholders across functions.

You'll also work closely with our engineers, solutions architects, and product development teams to design and implement future system and product changes, preventing production incidents and outages.

In addition, you'll partner with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base, ensuring a smooth life-cycle experience when clients move from project implementation to production support.

  • Fluency in Mandarin and English is required for seamless facilitation of intricate technical exchanges with stakeholders.
  • A minimum of 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions, is preferred.
  • Demonstrated experience in some or all of the following: FIX, Middleware (e.g., MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g., Perl, Python), Data Transformation.


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