Technical Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Interactive Brokers Group, Inc. Full time
Job Title: Technical Support Specialist

We are seeking a highly motivated and analytical individual to join our dynamic team, helping shape one of the world's strongest trading and brokerage brands.

About Us

Our company is a global financial services leader headquartered in Greenwich, CT, USA, with offices in over 15 countries.

We have been at the forefront of financial innovation for over four decades, known for our cutting-edge technology and client commitment. Our affiliates provide global electronic brokerage services around the clock on stocks, options, futures, currencies, bonds, and funds to clients in over 200 countries and territories.

We serve individual investors and institutions, including financial advisors, hedge funds, and introducing brokers. Our advanced technology, competitive pricing, and global market help our clients to make the most of their investments.

Awards and Recognition

We have been recognized as the #1 online broker by Barron's for six consecutive years.

Job Responsibilities:
  • Handling client inquiries about our security system via phone, tickets, and chat
  • Problem management with a focus on security protocols and practices
  • Assisting clients in the configuration and use of our two-factor authentication smartphone app
  • Identification and escalation of issues about the secure login of clients using our smartphone app
Requirements:
  • Previous experience in a client service role (fresh graduates able to demonstrate related skills will be considered)
  • Experience with Windows and/or macOS and basic office applications
  • Experience and knowledge of Android/iOS smartphone operating systems
  • Fluency in Cantonese and English (knowing Mandarin is a plus)
Benefits and Perks:
  • Competitive salary and annual performance-based bonus
  • Excellent health and welfare benefits, including medical, dental, specialist, and in-patient care
  • Competitive package of annual leave
  • Daily lunch provided
  • Modern offices with multi-monitor setups
  • Opportunities for career progression and job scope expansion in a global company
  • Hybrid work arrangement role permitting


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