Technical API Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyphen Connect Full time

We are seeking a seasoned Technical API Support Specialist to join our team at Hyphen Connect. This role will play a crucial part in ensuring seamless API integration and technical support for our clients.

Key Responsibilities:

  • Provide top-notch API integration and technical support to customers, helping them smoothly integrate and use the API interface provided by our company.
  • Answer customers' technical questions about API calls, interface documents, function implementation, and more, ensuring they can utilize the API efficiently.
  • Communicate with customers, collect feedback, analyze problems, and propose solutions to guarantee timely resolution and customer satisfaction.

About You:

  • Bachelor's degree or higher in Computer Science, Software Engineering, or related field.
  • At least 1 year of experience in API technical support, software development, or related technical support.
  • Familiarity with common Web API design specifications (RESTful API, SOAP, etc.) and implementation methods.
  • Proficient in at least one programming language (Java, Python, JavaScript, Go, etc.), able to read and understand code, and assist customers with integration issues.
  • Understanding of API management platforms (Swagger, Postman, Apigee, etc.) and data exchange formats (HTTP protocol, JSON, XML).
  • Excellent communication skills, with the ability to explain complex technical problems to customers clearly and concisely.


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