Technical Lead for API Integration and Support

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Hyphen Connect Full time

We are seeking a Technical Lead for API Integration and Support at Hyphen Connect. As a leading digital assets ecosystem globally, we require an experienced professional to provide top-notch support.

Key Responsibilities:
  • API Technical Support
    • Offer expert integration and technical support to customers, ensuring seamless API interface usage.
    • Address customer queries regarding API calls, interface documents, function implementation, and more.
    • Cultivate strong relationships with customers, gather feedback, analyze issues, and propose timely solutions.
  • API Documentation and Training
    • Create and maintain comprehensive API documents, including interface guides, sample codes, use cases, and more.
    • Provide customers with in-depth API training, explaining design, functions, and best practices, ensuring effective API utilization.
  • Troubleshooting and Problem Solving
    • Diagnose and resolve API-related issues, including interface call errors, performance problems, and permission concerns.
    • Collaborate with the development team to analyze and resolve technical faults, optimizing API stability and performance.
  • API Performance Monitoring and Optimization Suggestions
    • Monitor API interface performance, collect data, and identify potential problems and optimization points.
    • Share best practices for API usage and suggest optimizations to enhance application performance and stability.
  • Work closely with development, product, operation, and maintenance teams to understand product requirements and provide technical support for API function improvement and new feature releases.
  • Contribute to functional planning and version iteration of API products, providing customer feedback and technical suggestions to ensure continuous optimization and update of API services.
Requirements:
  • Educational Background: Bachelor's degree or above in Computer Science, Software Engineering, or related field.
  • At least 1 year of experience in API technical support, software development, or related technical support.
  • Experience in API document writing, interface debugging, integration testing, and customer communication.
  • Technical Skills:
    • Familiarity with common Web API (RESTful API, SOAP, etc.) design specifications and implementation methods.
    • Proficiency in at least one programming language (e.g., Java, Python, JavaScript, Go, etc.).
    • Understanding of API management platforms (e.g., Swagger, Postman, Apigee) and data exchange formats (HTTP protocol, JSON, XML).
    • Basic debugging skills and proficiency in English (listening and speaking).
  • Communication and Service Skills:
    • Excellent communication skills to explain technical issues clearly and concisely.
    • Focus on customer experience, listening patiently to needs, and proactively solving problems.
    • Able to work efficiently in high-pressure environments and respond quickly to technical problems.
    • Willingness to work night shifts.
  • Problem Solving and Analysis Skills:
    • Good troubleshooting skills to quickly locate and propose solutions.
    • Able to effectively analyze API performance data, identify bottlenecks, and provide optimization suggestions.
Bonus Requirements:
  • Experience in API testing and performance optimization.
  • Familiarity with API security mechanisms (OAuth, JWT, etc.).
  • Experience in API product design and development, with the ability to participate in API design and optimization.
  • Customer service experience, with the ability to bridge the gap between customer support and product development.


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