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Technical Support Associate

2 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time

We are seeking a highly skilled Technical Support Specialist to join our team at GL Technologies (Hong Kong) Limited. This role is ideal for an individual with excellent communication and problem-solving skills, who can provide top-notch support to end-users.

Job Responsibilities:

  • Provide day-to-day technical support to end-users, addressing hardware and software needs
  • Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues
  • Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution

Basic Qualifications:

  • At least 2 years total combined work experience and completed higher education
  • Ability to speak, read, and write in English

Preferred Qualifications:

  • Associates degree (Higher Education, Higher National Diploma)
  • At least 1 year of end-user device support and troubleshooting work experience
  • Experience in a technical support role, preferably within a fast-paced, customer-centric environment
  • Knowledge of hardware and software troubleshooting is a plus
  • Exceptional customer service and interpersonal skills
  • Excellent written and verbal communication abilities
  • Ability to manage multiple tasks simultaneously and prioritize effectively
  • Team player with the ability to work collaboratively