Technical Operations Associate
1 week ago
Job Summary
We're looking for a skilled Technical Operations Associate to join our team at Pinpoint Asia. This role involves providing IT support to senior executives in a leading financial institution.
Key Responsibilities
- Offer expert IT support to senior executives, resolving technical issues efficiently.
- Configure and maintain workstations, mobile devices, and meeting room technology.
- Anticipate and resolve IT problems to ensure uninterrupted service.
- Support audio-visual and conferencing systems for high-profile events.
- Protect sensitive data with confidentiality and professionalism.
- Collaborate with IT teams and vendors to maintain robust tech solutions.
- Educate users on IT tools and security best practices.
- Apply security updates to devices, adhering to company policies.
Requirements
- Degree or diploma in IT or a related field.
- 3+ years of experience in IT support, including 1+ year working with executives.
- Proficiency in ServiceNow and other ITSM tools.
- Expertise in hardware, software, mobile devices, and networks.
- Experience with AV and video conferencing setups.
- Familiarity with Active Directory, SharePoint, and Intune.
- Fluency in English, spoken and written.
- Proven discretion when handling confidential information.
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills for engaging with leadership.
- Ability to work independently with high service standards.
- Familiarity with ITIL and incident management principles.
- Attention to detail and solid organizational skills.
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