Technical Operations Associate

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

Job Summary

We're looking for a skilled Technical Operations Associate to join our team at Pinpoint Asia. This role involves providing IT support to senior executives in a leading financial institution.

Key Responsibilities

  • Offer expert IT support to senior executives, resolving technical issues efficiently.
  • Configure and maintain workstations, mobile devices, and meeting room technology.
  • Anticipate and resolve IT problems to ensure uninterrupted service.
  • Support audio-visual and conferencing systems for high-profile events.
  • Protect sensitive data with confidentiality and professionalism.
  • Collaborate with IT teams and vendors to maintain robust tech solutions.
  • Educate users on IT tools and security best practices.
  • Apply security updates to devices, adhering to company policies.

Requirements

  • Degree or diploma in IT or a related field.
  • 3+ years of experience in IT support, including 1+ year working with executives.
  • Proficiency in ServiceNow and other ITSM tools.
  • Expertise in hardware, software, mobile devices, and networks.
  • Experience with AV and video conferencing setups.
  • Familiarity with Active Directory, SharePoint, and Intune.
  • Fluency in English, spoken and written.
  • Proven discretion when handling confidential information.
  • Strong troubleshooting and problem-solving skills.
  • Excellent communication skills for engaging with leadership.
  • Ability to work independently with high service standards.
  • Familiarity with ITIL and incident management principles.
  • Attention to detail and solid organizational skills.


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