Technical Support Specialist

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China systemsGo Full time
About the Role

We are seeking a highly skilled Field Desktop Support Engineer to provide on-site technical support at our client's location. This role demands excellent communication skills, a strong technical aptitude, and exceptional problem-solving abilities.

The ideal candidate will be responsible for delivering exceptional customer service, troubleshooting complex IT issues, and collaborating with cross-functional teams to implement IT solutions.

Key Responsibilities:

  1. Provide timely and effective on-site technical support to end-users.
  2. Foster trust and loyalty by delivering outstanding customer service and exceeding client expectations.
  3. Troubleshoot and resolve complex IT problems efficiently, minimizing disruptions to business operations.
  4. Collaborate effectively with cross-functional teams to implement IT solutions and share technical expertise.
  5. Proactively monitor system health and perform regular maintenance to ensure optimal system uptime and performance.


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