Technical Support Specialist

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Mass Transit Railway Full time

Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Mass Transit Railway. As a Technical Support Specialist, you will be responsible for providing technical support to various railway control systems.

  • You will carry out technical investigations, feasibility studies, and test/trials to resolve incidents and prepare technical reports.
  • Provide design recommendations and system improvements for Main Control Systems, Station Management System, Building Management System, and other SCADA systems.
  • Support the Configuration Management for various railway systems and associated management tools.
  • Prepare technical specifications for Capital & Revenue works and attend site surveys.
  • Assess, review, and provide comments on project design submissions.
  • Coordinate system interfaces with other parties, sections, or departments as necessary.
  • Provide expert advice on long-term asset replacement strategies related to railway control systems.
  • Be a member of the service critical system performance monitoring team and service support call ladder to provide quick response to incidents.
  • Provide technical support to innovation projects and the application of new technologies.
  • Participate in the interface of different systems, establish design standards, and prepare technical specifications of interface systems with due consideration of other engineering systems to ensure safety and reliability.

Requirements

  • Degree in Electrical Engineering, Electronic Engineering, Computer Science, Computer Engineering, or a related discipline.
  • A minimum of 3 years' relevant experience in communication systems, with 2 years related to railway equipment.
  • Experience in software development, system engineering, system integration, interface management, and requirement management is preferred.
  • Self-motivated with good communication, analytical, and problem-solving skills.


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