Technical Support Specialist
2 weeks ago
Job Description
We are seeking a highly skilled Technical Support Specialist to join our team at Mass Transit Railway. As a Technical Support Specialist, you will be responsible for providing technical support to various railway control systems.
- You will carry out technical investigations, feasibility studies, and test/trials to resolve incidents and prepare technical reports.
- Provide design recommendations and system improvements for Main Control Systems, Station Management System, Building Management System, and other SCADA systems.
- Support the Configuration Management for various railway systems and associated management tools.
- Prepare technical specifications for Capital & Revenue works and attend site surveys.
- Assess, review, and provide comments on project design submissions.
- Coordinate system interfaces with other parties, sections, or departments as necessary.
- Provide expert advice on long-term asset replacement strategies related to railway control systems.
- Be a member of the service critical system performance monitoring team and service support call ladder to provide quick response to incidents.
- Provide technical support to innovation projects and the application of new technologies.
- Participate in the interface of different systems, establish design standards, and prepare technical specifications of interface systems with due consideration of other engineering systems to ensure safety and reliability.
Requirements
- Degree in Electrical Engineering, Electronic Engineering, Computer Science, Computer Engineering, or a related discipline.
- A minimum of 3 years' relevant experience in communication systems, with 2 years related to railway equipment.
- Experience in software development, system engineering, system integration, interface management, and requirement management is preferred.
- Self-motivated with good communication, analytical, and problem-solving skills.
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