Technical Support Expert
5 days ago
"At GL Technologies (Hong Kong) Limited, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in providing day-to-day technical support to end-users, addressing hardware and software needs.
The selected candidate will work closely with customers and internal teams to troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades, and configuration issues. Excellent communication and interpersonal skills are essential for this role.
Key Responsibilities:
- Provide technical support to end-users via various channels.
- Troubleshoot and resolve technical problems related to hardware and software.
- Liaise between customers and internal teams to ensure timely issue resolution.
Required Qualifications:
- Minimum 2 years of combined work experience and completed higher education.
- Ability to speak, read, and write in English.
PREFERRED QUALIFICATIONS:
- Associates degree or equivalent.
- At least 1 year of end-user device support and troubleshooting work experience.
- Experience in a technical support role, preferably within a fast-paced environment.
- Knowledge of hardware and software troubleshooting is a plus.
- Exceptional customer service and interpersonal skills.
- Excellent written and verbal communication abilities.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Team player with the ability to work collaboratively.
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