Technical Support Expert

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China GL Technologies (Hong Kong) Limited Full time
Job Overview
"At GL Technologies (Hong Kong) Limited, we are seeking a skilled Technical Support Specialist to join our team. The ideal candidate will have a strong background in providing day-to-day technical support to end-users, addressing hardware and software needs.

The selected candidate will work closely with customers and internal teams to troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades, and configuration issues. Excellent communication and interpersonal skills are essential for this role.

Key Responsibilities:
  • Provide technical support to end-users via various channels.
  • Troubleshoot and resolve technical problems related to hardware and software.
  • Liaise between customers and internal teams to ensure timely issue resolution.

Required Qualifications:
  • Minimum 2 years of combined work experience and completed higher education.
  • Ability to speak, read, and write in English.

PREFERRED QUALIFICATIONS:
  • Associates degree or equivalent.
  • At least 1 year of end-user device support and troubleshooting work experience.
  • Experience in a technical support role, preferably within a fast-paced environment.
  • Knowledge of hardware and software troubleshooting is a plus.
  • Exceptional customer service and interpersonal skills.
  • Excellent written and verbal communication abilities.
  • Ability to manage multiple tasks simultaneously and prioritize effectively.
  • Team player with the ability to work collaboratively.


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