Product Support Expert

4 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

We are seeking a skilled Product Support Expert to join our team at Inchcape plc. As a key member of our technical operations team, you will be responsible for providing high-quality support to our workshops and ensuring they deliver excellent service to our customers.

Key Responsibilities:

  • Work closely with OEMs to resolve technical issues and ensure dealers have the latest information.
  • Coordinate safety case activities and report progress to management.
  • Support workshop teams in adhering to factory standard procedures and diagnosing issues efficiently.
  • Develop and maintain expertise in product support from factory standards.
  • Participate in international training programs and share knowledge with colleagues.
  • Drive quality improvements through standardized diagnosis and repair practices.
  • Support campaign launches, part supply, tooling, and process development.
  • Provide HV and safety case support to the workshop.
  • Assist with project assignments and contribute to team success.
  • Facilitate effective troubleshooting and problem-solving within the team.
  • Promote best practices through mystery shopping and audit participation.

Requirements:

  • Bachelor's degree in Automobile Engineering or related discipline.
  • At least 5 years' relevant working experience.
  • Strong command of spoken and written English.

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