Product Expert
3 days ago
Job Title: Product Expert – Client Product Support
Location: Remote
Job Type: Full-Time
About Us: At Mailvio, we specialize in providing advanced email marketing solutions tailored for affiliate marketers and product vendors. Our platform offers features like AI-powered email sequence generation, RFM segmentation, and access to warmed-up sender domains to ensure optimal deliverability and engagement.
Job Overview: We are seeking a dedicated Product Expert to join our client support team. The ideal candidate will possess in-depth knowledge of our product offerings and excel in delivering exceptional support to our clients. This role involves understanding client needs, providing tailored solutions, and collaborating with internal teams to enhance our product continuously.
Key Responsibilities:
- Client Support: Serve as the primary point of contact for clients, addressing product-related inquiries and resolving issues promptly.
- Product Demonstrations: Conduct product demonstrations and training sessions to educate clients on utilizing Mailvio's features effectively.
- Feedback Collection: Gather and analyze client feedback to identify areas for product improvement and relay insights to the product development team.
- Documentation: Develop and maintain comprehensive product documentation, FAQs, and support materials to assist clients in navigating our platform.
- Collaboration: Work closely with sales, marketing, and development teams to ensure client feedback is integrated into product enhancements and to align on client needs.
Qualifications:
- Experience: Proven experience in a product support or specialist role, preferably within the SaaS or email marketing industry.
- Technical Proficiency: Strong understanding of email marketing concepts, automation tools, and related technologies.
- Communication Skills: Excellent verbal and written communication skills, with the ability to explain complex concepts clearly.
- Problem-Solving: Demonstrated ability to troubleshoot issues and provide effective solutions.
- Customer-Centric: A passion for delivering exceptional customer service and enhancing the client experience.
Preferred Skills:
- Familiarity with AI-driven marketing tools and RFM segmentation strategies.
- Experience conducting product training sessions or webinars.
- Ability to analyze data and generate actionable insights for clients.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Business Development
Industries: Marketing Services
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