Technical Support Lead
5 days ago
We are seeking a highly skilled Technical Support Lead to join our team at Hyphen Connect. In this role, you will be responsible for providing exceptional technical support to our clients, ensuring seamless integration and optimal usage of our API interface.
Key Responsibilities:
- API Technical Support: Provide expert-level technical assistance to customers, addressing their questions and concerns regarding API calls, interface documents, and function implementation.
- API Documentation and Training: Develop and maintain comprehensive API documentation, including interface guides, sample codes, and use cases, to ensure clarity and ease of understanding.
- Troubleshooting and Problem Solving: Identify and resolve complex API-related issues, collaborating with the development team to analyze and resolve technical faults.
- API Performance Monitoring and Optimization Suggestions: Monitor API performance, collect data, and provide recommendations for optimization to improve stability and efficiency.
Requirements:
- Educational Background: Bachelor's degree or higher in Computer Science, Software Engineering, or related field.
- Experience: At least 1 year of experience in API technical support, software development, or related technical support.
- Technical Skills:
- Familiarity with Web API design specifications and implementation methods.
- Proficiency in at least one programming language (e.g., Java, Python, JavaScript, Go).
- Understanding of API management platforms (e.g., Swagger, Postman, Apigee) and common data exchange formats (e.g., HTTP protocol, JSON, XML).
- Communication and Service Skills:
- Excellent communication skills, with the ability to explain technical concepts clearly.
- Able to work efficiently in a high-pressure environment, responding quickly to customer needs.
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