Technical Support Coordinator

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Inchcape plc Full time

We are seeking a highly skilled Technical Support Coordinator to join our automotive team at Inchcape Plc.

Responsibilities:

  • Establish effective communication channels with Original Equipment Manufacturers (OEMs) regarding technical concerns and disseminate critical updates to dealerships.
  • Ensure timely reporting of unresolved cases to senior management for strategic oversight.
  • Lead safety case initiatives to maintain a culture of risk awareness and mitigation.
  • Assume the role of a subject matter expert, providing technical support from factory-issued standards as necessary.
  • Attend international training sessions to expand technical proficiency and share acquired knowledge with local workshops.
  • Spearhead the creation of standardized diagnostic protocols and repair methods among workshops, aligning with customer service expectations.
  • Partner with the factory to execute successful campaigns, covering aspects such as launch preparation, tool supply, instructional materials, and process optimization.
  • Deliver HV and safety-related support to workshops to safeguard employee well-being.
  • Manage additional project assignments from senior management.
  • Offer guidance and backing to colleagues in resolving complex technical issues.
  • Undertake mystery shopper evaluations and assist in auditing factory operations to preserve quality and uniformity.

Requirements:

  • Degree or diploma in Automobile Engineering or related area.
  • Minimum 5-year tenure in a comparable role.
  • Mastery of both verbal and written English language skills.


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