Technical Support Specialist
2 weeks ago
**Job Overview:**
We are seeking a highly skilled Technical Support Specialist to join our team at Alan Partners.
This is an exciting opportunity for a motivated and experienced professional to take on a key role in delivering exceptional technical support services to our global users.
Key Responsibilities:
- Provide comprehensive 1st to 3rd level technical support for all Engineering systems and services, ensuring timely resolution and communication with users.
- Deliver proactive support through remote control tools, telephone, and on-site assistance.
- Take ownership of tickets, managing end-user lifecycle administration, user access, and asset management.
- Ensure proper configuration and accurate inventory records.
- Support video conferencing systems, manage events or meeting setups, and participate in on-call rotations as needed.
- Contribute to internal knowledge management and ensure consistent documentation.
Ideal Experience:
- A minimum of 5 years of helpdesk or technical support experience within global organizations, preferably in financial or professional services.
Required Skills:
- Hands-on knowledge of Windows 10, Apple macOS and iOS, Microsoft Office 365 Suite, cloud storage platforms, Zoom Video Conferencing tools, basic networking, and hardware support.
- Basic scripting knowledge and Microsoft 365 SaaS Administration (Exchange Online, Teams, OneDrive, Power BI, Flow).
PREFERRED Exposure To:
- ZScaler, SCCM Windows 10 Build Process, Microsoft Endpoint Manager, LogMeIn, supporting VIP stakeholders, iOS device management, and Zoom (Video Conferencing and Phones).
Essential Attributes:
- A strong communicator with clear and concise written and verbal skills.
- Detail-oriented and execution-focused, with a commitment to operational excellence.
- A collaborative team player who contributes positively to team success.
- Service-oriented and proactive, with high levels of trust and responsibility.
Working Hours & Travel:
- 9-hour shifts between 8:00am and 7:00pm, with flexibility required for occasional after-hours and weekend support.
- Must be open to occasional travel to support regional and global operations.
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