Technical Support Specialist
1 week ago
At CTI Group, we are seeking a highly skilled IT Technical Support specialist to join our team. This role involves providing technical assistance for hardware and software issues via phone, in-person, or remotely.
The successful candidate will be responsible for ensuring all IT incidents and user requests are properly logged, responded to, and escalated.
- Install, configure, and maintain IT hardware, software, and peripherals.
- Monitor and maintain computer systems and networks.
- Troubleshoot system performance issues and implement solutions promptly.
Requirements:
- A high diploma or above in an IT-related discipline.
- A minimum of 2 years' experience in networking, software installation, and technical support roles.
- Practical experience with PCs, laptops, and mobile devices.
- Proficient in Windows OS, Active Directory, Exchange, and Office apps.
- Strong knowledge of computer systems, networks, and troubleshooting skills.
- Ability to communicate effectively in English and Cantonese/Mandarin.
Working Conditions:
This is a full-time position requiring strong communication and problem-solving skills.
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