Technical Support Specialist

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China 博賢集團 CTI Group Full time
Job Description

At CTI Group, we are seeking a highly skilled IT Technical Support specialist to join our team. This role involves providing technical assistance for hardware and software issues via phone, in-person, or remotely.

The successful candidate will be responsible for ensuring all IT incidents and user requests are properly logged, responded to, and escalated.

  • Install, configure, and maintain IT hardware, software, and peripherals.
  • Monitor and maintain computer systems and networks.
  • Troubleshoot system performance issues and implement solutions promptly.

Requirements:

  • A high diploma or above in an IT-related discipline.
  • A minimum of 2 years' experience in networking, software installation, and technical support roles.
  • Practical experience with PCs, laptops, and mobile devices.
  • Proficient in Windows OS, Active Directory, Exchange, and Office apps.
  • Strong knowledge of computer systems, networks, and troubleshooting skills.
  • Ability to communicate effectively in English and Cantonese/Mandarin.

Working Conditions:

This is a full-time position requiring strong communication and problem-solving skills.



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