Premium Technical Support Professional

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time
About This Role:

We are seeking a highly skilled IT Support Specialist to join our dynamic team at E.C Technology Ltd. In this role, you will be responsible for providing expert technical support to our VIP clients, ensuring they receive the best possible service. With your extensive knowledge of IT systems and software, you will be able to troubleshoot and resolve complex technical issues efficiently and effectively.

You will be a dedicated point of contact for our VIP users, providing timely and effective support to meet their needs. You will also be required to maintain accurate records of all incidents and service requests, ensuring that our clients' needs are met and their expectations exceeded.

Responsibilities:
  • Provide expert technical support to VIP clients
  • Troubleshoot and resolve complex technical issues
  • Maintain accurate records of all incidents and service requests
  • Communicate effectively with VIP users and internal teams

Requirements:
  • Higher Diploma in Computer or related discipline
  • At least 4 years working experience in I.T related field and have solid VIP support experience
  • Knowledge in PC/Mobile/Tablet/iPad support
  • Knowledge of Windows 7, 10, Apple OSX, Android and iOS based applications
  • Solid experience in providing IT deskside support is preferable
  • Good communication and interpersonal skills
  • Experience in banking or financial services industry is an advantage/preferred
  • Able to work independently
  • Able to work overtime when necessary
  • Shift allowance will be provided when required to shift duty


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