Technical Support Professional
5 days ago
Key Responsibilities:
- Providing technical assistance to customers on our business application software products.
- Offering application support services including troubleshooting, system testing, product installation, configuration, and consultation.
- Collaborating with the development team to resolve issues and ensure seamless system performance.
- Monitoring support incidents and generating regular reports to track progress.
- Contributing to quality assurance by developing test cases and conducting thorough system testing.
- Fostering a collaborative global project team environment.
- Degree in IT, Computer Science, Information System, or Business Administration.
- Prior experience in helpdesk or end-user support, preferably on POS systems.
- Excellent organizational skills, attention to detail, and logical thinking.
- Strong communication and problem-solving abilities.
- Proficiency in Cantonese, English, and Putonghua languages.
- Familiarity with MSSQL DB, SQL programming, HTML, .NET, MS Reporting Services, and IIS Web Application is advantageous.
We prioritize staff development and offer attractive remuneration packages, comprehensive fringe benefits, including medical insurance, education allowance, performance bonus, and excellent career prospects. Additionally, we provide on-the-job training and specialized training programs to enhance staff potential.
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