Technical Support Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Computer And Technologies Holdings Limited Full time
Solutions Support Specialist

Key Responsibilities:

  • Providing technical assistance to customers on our business application software products.
  • Offering application support services including troubleshooting, system testing, product installation, configuration, and consultation.
  • Collaborating with the development team to resolve issues and ensure seamless system performance.
  • Monitoring support incidents and generating regular reports to track progress.
  • Contributing to quality assurance by developing test cases and conducting thorough system testing.
  • Fostering a collaborative global project team environment.
Required Skills and Qualifications:
  • Degree in IT, Computer Science, Information System, or Business Administration.
  • Prior experience in helpdesk or end-user support, preferably on POS systems.
  • Excellent organizational skills, attention to detail, and logical thinking.
  • Strong communication and problem-solving abilities.
  • Proficiency in Cantonese, English, and Putonghua languages.
  • Familiarity with MSSQL DB, SQL programming, HTML, .NET, MS Reporting Services, and IIS Web Application is advantageous.
Benefits:

We prioritize staff development and offer attractive remuneration packages, comprehensive fringe benefits, including medical insurance, education allowance, performance bonus, and excellent career prospects. Additionally, we provide on-the-job training and specialized training programs to enhance staff potential.



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