Technical Backend Operations Support Professional

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Crypto Full time

**Role Summary**

Crypto.com is a pioneering cryptocurrency platform aiming to democratize access to digital assets. We're driven by a vision to make cryptocurrency accessible to every wallet.

We're on the hunt for a seasoned Technical Backend Operations Support Professional to help us achieve this goal. As a vital member of our operations team, you'll focus on delivering exceptional technical support, driving collaboration across departments, and streamlining processes to drive business growth.

  • Key Deliverables:
    • Expert technical support and troubleshooting services for backend systems, guaranteeing prompt resolutions and effective solutions.
    • Collaboration with development teams to create scalable applications, balancing frontend UI with backend infrastructure.
    • Ongoing partnership with operational teams to enhance operation efficiency and detect areas ripe for automation.
    • Supportive role in the CS team's daily workflow, addressing user queries and meeting requirements in a timely manner.
    • Systematic problem analysis, resulting in actionable business requirements that inform product optimization efforts.

Requirements and Ideal Candidate Profile

To succeed in this position, you should bring:

  • At least 5 years of hands-on experience in DevOps, emphasizing expertise in AWS, Kubernetes, and CI/CD pipelines.
  • Strong foundation in Linux environments and pertinent support tools.
  • Practical experience with shell scripting, Ruby, Golang, and SQL technologies.
  • Understanding of monitoring systems and logging platforms such as Datadog, Sumologic, and OpenTelemetry.
  • Intimate familiarity with exchange platform domain knowledge.
  • Outstanding analytical skills and a proactive approach to identifying potential issues.
  • Attention to detail and excellent work management capabilities, paired with the ability to handle multiple projects simultaneously.
  • Excellent communication and interpersonal skills, facilitating seamless interactions between technical and non-technical stakeholders.
  • Bilingualism in English and Mandarin, with Cantonese being a valuable bonus.


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