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Technical IT Professional

3 weeks ago

Hong Kong, Central and Western District, Hong Kong SAR China Reap Full time

About the Role:

We are looking for a skilled Technical IT Professional to join our team at Reap. As an IT Support Specialist, you will play a critical role in managing and supporting our organization's IT infrastructure.

Your Key Responsibilities:

  • IT Support:
    • Offer technical assistance to employees via phone, email, or in-person, covering various IT systems and software applications.
    • Respond quickly to IT support requests, identifying and resolving technical issues with hardware and software.
    • Guide users through software setup, configuration, and troubleshooting.
  • Device Setup and Maintenance:
    • Configure and maintain Apple devices, Windows PCs, and Android smartphones/tablets.
    • Use MDM solutions to oversee device deployment, security policies, and updates.
  • Google Workspace Administration:
    • Administer Google Workspace tools like Gmail, Drive, Docs, Sheets, and Meet.
    • Help with user account management, access permissions, and removal.
  • Network Monitoring and Troubleshooting:
    • Maintain network infrastructure for maximum performance and security.
    • Resolve network connectivity problems and manage network devices like routers, switches, and access points.
  • A/V Support:
    • Provide technical support for meeting rooms, office equipment, and events.
    • Troubleshoot and fix A/V equipment and setup issues.

User Education and Documentation:

  • Teach users about best practices for device use, software applications, and security measures.
  • Create and update detailed documentation on IT processes and procedures.