Technical Support Specialist for Financial Markets Connectivity

2 weeks ago


Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

We're looking for a talented individual to join our Enterprise Technology Services team as a Technical Support Specialist for Financial Markets Connectivity. As a key member of our global support team, you will play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.

Your primary responsibility will be to analyze and troubleshoot complex technical issues for our global client's production environments, examining the root cause and offering timely solutions while working directly with customers and internal stakeholders.

Preventing production incidents and outages by partnering with Engineering and Product teams to design and implement future system and product changes is another critical aspect of this role. You'll also work closely with Account Management in our electronic trading and regulatory businesses to provide proactive engagements with our client base.

This is an excellent opportunity to leverage your problem-solving skills, passion for delivering excellent service, and collaborative spirit to drive business success. If you have a minimum of 3 years of experience in a client-facing role, supporting financial markets trading/connectivity solutions, and demonstrated expertise in FIX, Middleware (e.g., MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g., Perl, Python), Data Transformation, we'd love to hear from you.

  • Analyze and troubleshoot complex technical issues for our global client's production environments.
  • Prevent production incidents and outages by partnering with Engineering and Product teams.
  • Provide proactive engagements with our client base.


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