Financial Technology Support Professional

1 week ago


Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

We're seeking an experienced Financial Technology Support Professional to join our team at Avature. As a key member of our Enterprise Technology Services group, you'll play a vital role in maintaining the stability and integrity of our clients' Bloomberg solutions and workflows.

Your key responsibilities will include:

  • Providing top-notch technical support to our clients, analyzing and troubleshooting issues that arise in their production environments
  • Working closely with our global team to identify the root cause of problems and implement timely solutions that meet the needs of our clients
  • Collaborating with Account Management to provide proactive engagements with our client base
  • Ensuring a smooth life-cycle experience for our clients as they move from project implementation to production support

You'll be a great fit if you have:

  • A minimum of 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions
  • Demonstrated experience in some or all of the following: FIX, Middleware (e.g., MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g., Perl, Python), Data Transformation
  • Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging
  • Fluency in Mandarin and English for seamless communication with stakeholders
  • Demonstrated ability in multi-tasking, time management, and prioritizing in a fast-paced environment


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