Financial Technology Support Professional
1 week ago
We're seeking an experienced Financial Technology Support Professional to join our team at Avature. As a key member of our Enterprise Technology Services group, you'll play a vital role in maintaining the stability and integrity of our clients' Bloomberg solutions and workflows.
Your key responsibilities will include:
- Providing top-notch technical support to our clients, analyzing and troubleshooting issues that arise in their production environments
- Working closely with our global team to identify the root cause of problems and implement timely solutions that meet the needs of our clients
- Collaborating with Account Management to provide proactive engagements with our client base
- Ensuring a smooth life-cycle experience for our clients as they move from project implementation to production support
You'll be a great fit if you have:
- A minimum of 3 years of working experience in a client-facing role, supporting financial markets trading/connectivity solutions
- Demonstrated experience in some or all of the following: FIX, Middleware (e.g., MQ), TCPIP, SFTP, Web APIs, Unix/Linux, Scripting (e.g., Perl, Python), Data Transformation
- Demonstrated experience in technical support including end-to-end troubleshooting in networks, connectivity, and messaging
- Fluency in Mandarin and English for seamless communication with stakeholders
- Demonstrated ability in multi-tasking, time management, and prioritizing in a fast-paced environment
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