Financial Technology Support Specialist

1 week ago

Hong Kong, Central and Western District, Hong Kong SAR China Menrva Consulting Full time

**Job Description**

We are seeking a highly skilled Financial Technology Support Specialist to join our team at Menrva Consulting. In this role, you will be responsible for providing exceptional support to our trading operations, ensuring the seamless execution of trading activities.

**Key Responsibilities**

  • Serve as the primary point of contact for all trading application issues, both in-house and vendor-provided.
  • Proactively monitor and maintain trading systems, identifying potential problems before they impact operations.
  • Provide first-level support for trading applications, including troubleshooting issues with external vendor systems.
  • Manage the escalation process for complex issues, liaising with vendor support teams and internal stakeholders.
  • Develop and maintain strong relationships with vendor support teams to ensure efficient problem resolution.
  • Create and update documentation on troubleshooting processes and escalation procedures.
  • Collaborate with traders and middle office personnel to understand their needs and optimize system configurations.
  • Participate in vendor system upgrades and testing to ensure minimal disruption to trading activities.
  • Conduct regular system health checks and performance analysis.

**Requirements**

Experience and Skills
  • 3+ years of experience in financial technology support, preferably in a hedge fund or investment bank environment.
  • Strong understanding of trading operations and common trading application platforms.
  • Hands-on experience with at least two of the following systems: FlexTrade, Tradeweb, Markitwire, Orchestrade, TS Imagine, or Trading Technologies.
  • Experience with virtualization / remote access technology such as Citrix.
  • Excellent problem-solving skills with the ability to troubleshoot complex, multi-system issues.
  • Strong communication skills, including the ability to explain technical issues to non-technical stakeholders.
  • Experience in managing vendor relationships and escalation processes.
  • Familiarity with SQL, APIs, and common trading protocols (e.g., FIX).
  • Ability to work flexible hours to cover global trading time zones and respond to critical issues.
  • Willingness to be on-call on a rotational basis for after-hours support.
Nice-to-Haves
  • Experience with specific e-trading platforms, either on the buy-side, sell-side, or as a platform provider.
  • Knowledge of cybersecurity best practices and data protection regulations.
  • Familiarity with at least one scripting language.
  • Experience working with both Windows Server and UNIX/Linux environments.
  • ITIL v3/v4 certification.
  • Service Management knowledge.
  • Experience with messaging protocols such as SOAP, JMS, or MQ.
  • Knowledge of database management.

  • Financial Derivatives Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Viabtc Technology Limited Full time

    Are you a detail-oriented and customer-focused individual with a passion for financial derivatives?About UsWe are ViaBTC Technology Limited, a leading fintech company committed to providing innovative solutions to our customers.We are seeking a Financial Derivatives Specialist to join our team, who will be responsible for providing exceptional customer...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Job Title: IT Support SpecialistE.C Technology Ltd. is seeking an experienced IT support specialist to provide exceptional technical assistance to our VIP clients.Key Responsibilities:Deliver high-quality IT support services to all VIP users in the head office and remote locations.Respond promptly to incidents, resolving issues efficiently and...

  • Financial Technology Specialist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

    As a Client Delivery Specialist Associate at iCapital, you will play a critical role in delivering exceptional client experiences through our innovative financial technology solutions. Our platform empowers wealth management firms, asset managers, and banks to streamline their operations, improve decision-making, and drive growth.About the RoleThis role...

  • IT Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    E.C Technology Ltd. is seeking a highly skilled and dedicated IT Support Specialist to provide exceptional technical assistance to our VIP clients.Job Description:The ideal candidate will have a strong background in IT support, with experience in providing desk-side support and troubleshooting technical issues. They will be responsible for providing prompt...

  • Senior Financial Technology Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China eFinancialCareers Full time

    Discover a career-defining opportunity as a Senior Financial Technology Specialist at eFinancialCareers, a leading Financial Group.We are seeking an experienced Front Office Developer with expertise in C# Full-Stack to join our dynamic Technology Team in Hong Kong. This role provides an exceptional chance to work alongside traders, optimising systems for...

  • Senior IT Support Specialist

    6 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Company Overview:E.C Technology Ltd. is a leading provider of innovative technology solutions, dedicated to delivering exceptional service to our clients. We are currently seeking an experienced Senior IT Support Specialist to join our team.Salary:The salary for this position will be commensurate with experience and qualifications.Job Description:We are...

  • Financial Technology Support Professional

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    We're seeking an experienced Financial Technology Support Professional to join our team at Avature. As a key member of our Enterprise Technology Services group, you'll play a vital role in maintaining the stability and integrity of our clients' Bloomberg solutions and workflows.Your key responsibilities will include:Providing top-notch technical support to...

  • Wearable Technology Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China POINT FIT TECHNOLOGY LIMITED Full time

    Job DescriptionAs a Wearable Technology Specialist at Point Fit Technology Limited, you will play a critical role in developing and implementing cutting-edge wearable technology solutions. Your primary responsibility will be to assist in the development of algorithms to handle low-resolution and noisy images, increase contrast to noise, and signal-to-noise...

  • Financial Markets Technology Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Bloomberg Full time

    Company OverviewBloomberg is a global leader in business and financial information, news and insight. We use innovative technology to deliver trusted data and bring transparency to the financial markets. Our customers rely on us for the information and tools they need to make critical investment decisions.We provide the spaces and systems that allow our...

  • Financial Technology Associate

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

    iCapital is a pioneering financial technology platform that has revolutionized the way advisors, wealth management firms, and asset managers evaluate and recommend bespoke public and private market strategies for their high-net-worth clients. Our cutting-edge technology has transformed the investment landscape, enabling our clients to make informed decisions...

  • Information Technology Support Specialist

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Inspire Full time

    Information Technology Support Specialist (upto 23k) 1 day ago Be among the first 25 applicants Cornerstone Global Partners (CGP) ▏Inspire, Senior Consultant - IT Key Responsibilities: Provide first-line technical support for IT-related issues via phone, email, and in-person. Troubleshoot hardware and software problems, including operating systems,...

  • Technical Support Specialist

    2 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Avature Full time

    About the RoleAt Avature, we're looking for a skilled Technical Support Specialist to join our team in Hong Kong. As a member of our Enterprise Technology Services group, you'll play a vital role in maintaining technological stability and mitigating financial risk for our clients across their Bloomberg solutions and workflows.Your key responsibilities will...

  • Financial Technology Specialist

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Tek Systems Full time

    About UsAt Tek Systems, we strive to be at the forefront of financial technology, driving technological advancements and process improvements within the organization.We value talented professionals who share our passion for innovation and teamwork.Job Description:Our company seeks an experienced Software Developer and System Analyst with expertise in React...

  • Financial Support Executive

    3 weeks ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    ResponsibilitiesOffer top-tier IT support to senior executives, quickly resolving technical issues.Configure and upkeep workstations, mobile devices, and meeting room tech for flawless executive operations.Anticipate and fix IT problems to ensure uninterrupted service for users.Support audio-visual and conferencing systems for high-profile events.Protect...

  • IT Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Job OverviewE.C Technology Ltd. is a leading provider of IT solutions, and we are seeking a skilled VIP support engineer to join our team.

  • Financial Technology Associate

    5 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

    iCapital is looking for a talented Client Delivery Specialist Associate to join the Data Solutions team in Hong Kong.This exciting opportunity will involve setting up and maintaining financial software applications, developing and strengthening client relationships, and working on special projects.The ideal candidate will possess a strong understanding of...

  • Support Specialist

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    ResponsibilitiesDelivers advanced remote and on-site support for desktop infrastructure, enterprise software, email systems, printers, mobile devices, and network servicesManages precise workstation deployments and relocationsConfigures IT and audiovisual systems for executive meeting environmentsEscalates complex issues to higher-tier technical teams as...

  • Financial Support Executive

    1 week ago

    Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time

    ResponsibilitiesOffer top-tier IT support to senior executives, quickly resolving technical issues. Configure and upkeep workstations, mobile devices, and meeting room tech for flawless executive operations. Anticipate and fix IT problems to ensure uninterrupted service for users. Support audio-visual and conferencing systems for high-profile events....

  • Senior IT Support Specialist

    3 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China E.C Technology Ltd. Full time

    Company Overview:E.C Technology Ltd. is a leading provider of innovative technology solutions.We are seeking an experienced VIP Technical Support Expert to join our team.

  • IT Strategy Director

    7 days ago

    Hong Kong, Central and Western District, Hong Kong SAR China Sun Life Financial Full time

    Lead IT Strategy and Innovation at Sun Life FinancialWe are looking for a talented IT professional to drive our IT strategy and innovation efforts as Director, IT Strategy and Capabilities. As a key member of our leadership team, you will be responsible for developing and implementing a comprehensive IT strategy that supports our organization's vision.About...