Support Specialist

5 days ago


Hong Kong, Central and Western District, Hong Kong SAR China Pinpoint Asia Full time
ResponsibilitiesDelivers advanced remote and on-site support for desktop infrastructure, enterprise software, email systems, printers, mobile devices, and network servicesManages precise workstation deployments and relocationsConfigures IT and audiovisual systems for executive meeting environmentsEscalates complex issues to higher-tier technical teams as requiredEnhances organizational knowledge by contributing to repositories, leading training sessions, and facilitating forumsProduces and maintains SLA-aligned performance analytics and dashboardsExecutes additional IT tasks as assignedCollaborates with vendors and facilities teams to resolve hardware and conferencing issues efficientlyMaintains accurate hardware and software asset recordsOversees cybersecurity patch deployment across enterprise endpointsUpholds service delivery targets and IT governance frameworksAdheres to cybersecurity and risk management policiesRequirementsBachelor's degree or diploma in Information Technology or a related field2–3 years of progressive experience in a technical support roleProficiency with enterprise ITSM platforms (e.g., ServiceNow)In-depth knowledge of desktop systems, software suites, mobile technologies (iOS, Android, Mac OS), and network operationsAdvanced troubleshooting and problem-solving skillsExceptional stakeholder communication; fluency in written and spoken EnglishExpertise in ITIL principles and incident management processesStrong analytical abilities for performance reportingSelf-directed, detail-oriented, and effective in team settingsSuperior documentation and organizational skillsCompetency in Active Directory, virtual desktop environments (AVD/WVD), SharePoint, and IntuneAudiovisual system experience (preferred)If this outstanding opportunity sounds like your next career move, please submit through "Apply Now" or send your resume in Word format to

Harry Tsang

at

resume@pinpointasia.com

and put

IT Systems Support Professional, Leading Financial Institute

in the subject header.Data provided is for recruitment purposes only.

______________________________________ ___________________Headquartered in Hong Kong, Pinpoint Asia is the go-to Specialist Firm for Technology RecruitmentWe are a team of specialist tech recruiters (many of our recruiters come from an IT background) and we serve a wide range of clients, all the way from tech startups (especially FinTech) to some of the top Financial Institutions on Wall Street and several other large scale enterprises in other industries.Our significant market reputation and status as the leading search firm for many of our clients is a direct result of our strong industry relationships, intimate understanding of the marketplace and proven ability to deliver results.Our vision is

to help companies hire smarter and help job seekers get closer to their career aspirations.To see all our open jobs please reach out to us at

(EA License #75905)We are also seeking top-calibre candidates for the following exciting roles:1) Senior Java Developer - Algo Trading2) Digital Product Adoption Specialist, Prominent Life Insurance Group3) DevOps Developer- Leading Investment Bank

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