Financial Technology Specialist

7 days ago


Hong Kong, Central and Western District, Hong Kong SAR China iCapital Full time

As a Client Delivery Specialist Associate at iCapital, you will play a critical role in delivering exceptional client experiences through our innovative financial technology solutions. Our platform empowers wealth management firms, asset managers, and banks to streamline their operations, improve decision-making, and drive growth.

About the Role

This role involves setting up and maintaining our financial software applications, assisting clients with issues, working on special projects, and performing ad-hoc tasks associated with building an innovative company. You will be part of a dynamic team that prioritizes individual and communal work to ensure all projects are completed on time and to detailed specifications.

Responsibilities
  • Financial Reporting and Data Aggregation
    • Analyze and explain portfolio performance results, identifying trends and areas for improvement.
    • Conduct account-level reconciliation, ensuring accuracy and completeness of client data.
    • Perform analysis of private equity and hedge fund statements, providing actionable insights for clients.
    • Collaborate with clients and partners to resolve data issues and ensure seamless integration.
  • Client Relationships
    • Client onboarding and training, ensuring they have a thorough understanding of our services and capabilities.
    • Day-to-day support and issue management, providing prompt resolutions to client queries and concerns.
  • Software Maintenance and Setup
    • System setup and configuration, ensuring optimal performance and efficiency.
    • New client setup, including financial account and asset classification.
    • Data feed management, ensuring timely and accurate updates.
    • Create custom reports based on client-specific needs, using advanced data analytics tools.
    • Liaise with vendor partners for enhancements, system issues, and data discrepancies.
Requirements
  • 3-5 years of experience in a related field, preferably within the wealth management or financial technology sector.
  • Bachelor's degree from an undergraduate program, preferably in a relevant field such as finance, accounting, or computer science.
  • Excellent customer service skills and the ability to foster and maintain effective relationships.
  • Strong understanding of financial instruments, including liquid investments and alternative assets.
  • Experience working with RIA/wealth management policies, procedures, and client service standards.
  • Proven ability to prioritize tasks, meet deadlines, and work independently in a fast-paced environment.
What We Offer

iCapital provides a comprehensive benefits package, including a competitive salary, annual performance bonus, and equity participation for all full-time employees. We also offer 100% employer-paid health and dental insurance, generous paid time off (PTO), and a flexible work environment that allows for remote work options.



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